Field Service Engineer — Travel-Heavy, Customer-Focused

AMETEK Inc.; Pittsburgh (Allegheny County); Sur place; USD 70 000 - 85 000; Plein temps

Résumé du poste

AMETEK Land, part of AMETEK Inc., is seeking a Field Service Engineer based in the US with up to 80% travel to support customers and sales channels. The role covers on-site service, preventative maintenance, commissioning and training on infrared temperature measurement systems.

You will work with multiple departments to ensure high levels of customer satisfaction and service quality. The ideal candidate will have a technical background in electrical/mechanical engineering, strong

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field.
• Experience in a technical support environment is desirable.
• Strong communication and problem-solving skills; ability to troubleshoot complex issues.
• Proficient with Microsoft Office applications including Word and Excel.
• Knowledge of OPC, Modbus, and PLC programming is desirable.

Responsabilités

• Provide technical support to customers on AMETEK Land products and systems both on-site and remotely.
• Ensure Site Visit Reports are completed and signed off by customers in a timely manner.
• Manage technical relationships with customers to meet product specifications and expectations.
• Identify cross- and upsell opportunities for new products and services.
• Troubleshoot and diagnose technical issues and develop solutions.
• Provide training to customers on product use and maintenance.

Connaissances

Problem-solving

Customer service

Communication

Teamwork

Formation

Bachelor's degree in Electrical/Mechanical Engineering or related field

Outils

Microsoft Office (Word, Excel)

OPC/Modbus knowledge

PLC programming (Siemens/Allen-Bradley)

Description du poste

AMETEK Land, part of AMETEK Inc., is seeking a Field Service Engineer based in the US with up to 80% travel to support customers and sales channels. The role covers on-site service, preventative maintenance, commissioning and training on infrared temperature measurement systems.

You will work with multiple departments to ensure high levels of customer satisfaction and service quality. The ideal candidate will have a technical background in electrical/mechanical engineering, strong