Field Service Technician

Ametek, Inc.; Aurora (IL); On-site; USD 75,000 - 80,000; Full time

Job summary

AMETEK, Inc. is seeking a Field Service Technician to provide service and customer support at customer locations for the full line of AMETEK LMS products. Responsibilities include commissioning, startup, configuration, troubleshooting, and training on LMS products.

Requirements include a Bachelor’s in Mechanical or Electrical Engineering (or 10+ years industry experience) and 1–3 years related knowledge. Candidates should have strong communication skills and be willing to travel within

Qualifications

• Bachelor's degree in mechanical or electrical engineering, or 10+ years industry experience.
• 1-3 years related knowledge in electronics/electromechanical/instrumentation.
• Strong communication skills and ability to interact with customers and colleagues.

Responsibilities

• Travel to customer sites within designated home region(s).
• Commission, configure and evaluate installation of AMETEK LMS products.
• Troubleshoot product and process issues.
• Perform testing functions.
• Repair, replace or initiate RMA for defective parts.
• Enter and manage field support cases in the system.
• Communicate results to customers and collaborate with sales, product management, engineering and other support to resolve issues.
• Identify quality issues and escalate with other departments.

Skills

Electrical/electromechanical knowledge

Communication skills

Team collaboration

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

Job Description

The Field Service Technician provides service and customer support at customer locations on the full line of AMETEK Level Measurement Solutions (LMS) products. Field Service Engineers preform operational verification, commissioning, startup, configuration, troubleshooting, preventive or corrective repair and training on all AMETEK LMS products.

Responsibilities

• Travel to job sites on land within the designated home region(s).
• Provide customers with world class support at location of installed product. Commission, configure and evaluate the installation of AMETEK LMS product(s).
• Troubleshoot product and process related issues.
• Perform testing functions.
• Repair replace or initiate RMA process for defective parts.
• Prepare and monitor various documents sent to customers.
• Enter and manage field support cases into the business system related to field service visits.
• Effectively communicate with customers to convey results of site visit.
• Identify and share product/ commercial remarks with the service team in view of collaboration with sales, product management, engineering and other internal support to resolve and/ or escape customer issues and concerns.
• Identify quality issues to the service team in view of escalation with other appropriate departments.
• Other duties as assigned.

Requirements

• Bachelors Degree in Mechanical or Electrical Engineer, or 10+ years industry experience
• 1-3 years of industry related knowledge and experience (electronics/ electromechanical/ instrumentation preferred).
• Basic technical aptitude and electro-mechanical skill set.
• Good interpersonal, written, and oral communication skills. Ability to communicate effectively at all levels of the organization, with outside sales reps and with customers.
• Capable of meeting physical requirements of safety training courses including HUET (helicopter underwater escape).

Compensation

Employee Type: Hourly

Currency: USD

Salary Minimum: 75,000

Salary Maximum: 80,000

Incentive: No

Disclaimer:Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

Company Information

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK isacomponent of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].