Field Service Engineer - Semiconductor Equipment

KLA-Belgium; Town of Malta (NY); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and更多

401K including company matching

ESPP

Student debt assistance

Tuition reimbursement

Career growth programs

Wellness benefits incl. EAP

Paid time off and holidays

Job summary

KLA is seeking a Customer Support Engineer (CSE) to update, troubleshoot, diagnose, and repair highly complex capital equipment at customer sites. You will represent the company and ensure service quality, minimizing downtime.

The role requires at least an Associate degree or 3 years experience, strong analytical and communication skills, and the ability to work independently. Expect ~50% time at customer sites and travel within the region from Malta, NY.

Qualifications

• Associates degree or 3 years experience.
• Strong analytical and diagnostic skills.
• Excellent communication with customers.
• Willingness to travel to customer sites.

Responsibilities

• Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or in person at a customer location.
• Repair of system level issues are based on CSEs technical knowledge, education, and training. These repairs involve system level troubleshooting which can be performed using standard procedures, system level diagnostics, and/or remote support sessions with factory-based engineering teams.
• Must drive solutions based on analytical assessments of available data.
• Ensure equipment enhances customer production.
• CSEs prepare field service reports on all support activity as part of tracking and accounting for work activity.
• CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to solve, and potential costs involved with repairs.
• Cross train and assist other field service engineers as appropriate.
• Provides mentorship and technical assistance to less experienced support engineers.
• In addition, CSEs aid installation teams on equipment startup and relocation activity.
• The nature of work requires that CSEs work independently; only occasionally requiring guidance from management.
• CSEs spend at least 50% of time at customer site and/or cleanroom factory environment.
• Ability to use and understand DVMs, oscilloscopes, flow meters and various other test equipment.
• Must successfully complete ongoing technical training to acquire a detailed knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
• Attainment of Certification Level 3 including basic proficiency in systems level repair of a product within a family is required within a defined time period.
• Good interpersonal/communication skills in understanding customer needs.
• Ability to work with exacting timelines to address system down events that may affect customer manufacturing area.
• Efficiently communicate system issues internally to management and technical support teams as well as being able to externally communicate critical issues to a diverse technical audience.

Skills

Analytical thinking

Interpersonal skills

Time management

Technical diagnostics

Education

Associates degree or 3 years experience

Tools

DVMs

Oscilloscopes

Flow meters

Job description

KLA is seeking a Customer Support Engineer (CSE) to update, troubleshoot, diagnose, and repair highly complex capital equipment at customer sites. You will represent the company and ensure service quality, minimizing downtime.

The role requires at least an Associate degree or 3 years experience, strong analytical and communication skills, and the ability to work independently. Expect ~50% time at customer sites and travel within the region from Malta, NY.