Field Service Technician — Midwest (Onsite & Remote)

Cleaning Technologies Group; Cincinnati (OH); On-site; USD 52,000 - 90,000; Full time

Job summary

Cortex is seeking a Field Service Technician to support customers across the Midwest from the Cincinnati area. The role involves hands-on maintenance, diagnostics, and configuration of apparel dispensing machinery, with travel across the territory and occasional remote support.

You will build strong customer relationships, provide training, and collaborate with service partners to ensure timely, high-quality service. A mechanical/electrical background and driving legally are required.

Qualifications

• High school diploma or equivalent required; technical diploma preferred.
• Strong mechanical and electrical aptitude with problem-solving mindset.
• Valid state driver’s license and willingness to travel regularly.
• Previous field service experience is strongly preferred.

Responsibilities

• Provide onsite and remote service for machines, including maintenance and software upgrades.
• Assist with installations and system checkout across your territory.
• Develop and maintain strong relationships with customers, partners, and end users.
• Provide hands-on training to customers and staff when needed.
• Coordinate service visits with coordinators, partners, and customers.
• Document service activities in Salesforce, MaintainX, and Outlook.
• Represent Cortex with professionalism and reliability.

Skills

Mechanical aptitude

Electrical aptitude

Problem-solving

Communication skills

Driver's license

Education

High school diploma or equivalent

Technical diploma or degree preferred

Tools

Salesforce

MaintainX

Outlook

Job description

Cortex is seeking a Field Service Technician to support customers across the Midwest from the Cincinnati area. The role involves hands-on maintenance, diagnostics, and configuration of apparel dispensing machinery, with travel across the territory and occasional remote support.

You will build strong customer relationships, provide training, and collaborate with service partners to ensure timely, high-quality service. A mechanical/electrical background and driving legally are required.