Field Service Engineer: Pumps & Electro-Mechanical Expert

HCT Staffing; Allentown (NJ); In loco; USD 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

HCT Staffing seeks a Service Technician to provide in-field support with a regional focus and strong client relationships. The role covers technical service delivery, installations, and preventative maintenance coordination across North America.

You will handle equipment testing, troubleshooting, and customer training while coordinating with project management and service teams to meet schedules and quality standards. Travel up to 75% is required.

Competenze

• Proficient with Microsoft Office and related applications.
• Strong interpersonal and customer service skills."
• Excellent organizational and time management abilities.
• Clear and effective written and verbal communication.
• Extensive knowledge of pumps, motors, blowers, hydraulics and electro-mechanical systems.
• Strong understanding of electromechanical systems, fluids, electrical and HVAC; able to diagnose PLC controls.

Mansioni

• Provides technical support for service requests, including nights and weekends.
• Manages service activities and projects with time and resource planning.
• Plans and coordinates equipment installations, retrofits, and customer training.
• Identifies spare parts needs: range, type, quantity, price, delivery.
• Proposes Preventative Maintenance contracts and manages operatives.
• Ensures tasks meet service standards and are completed on time.
• Documents issues with equipment for manufacturing and explains problems and solutions.
• Ensures quality control and meets client expectations.
• Responds to emergency calls with Field Service Technicians and 3rd parties.
• Schedules preventative maintenance visits across calendars of customers and providers.
• Coordinates installation calendars with project management and service coordination.
• Organizes service manuals and training materials.
• Tracks materials and coordinates parts shipping to meet schedules.
• Assists in inventory level recommendations for spare parts.
• Keeps stakeholders informed of developments and trends in North America.
• Supports strategic decisions with VP and service managers.
• Adheres to safety rules and company policies.

Conoscenze

Microsoft Office

Interpersonal skills

Time management

Verbal & written communication

Pumps & hydraulics knowledge

Electromechanical systems knowledge

Descrizione del lavoro

HCT Staffing seeks a Service Technician to provide in-field support with a regional focus and strong client relationships. The role covers technical service delivery, installations, and preventative maintenance coordination across North America.

You will handle equipment testing, troubleshooting, and customer training while coordinating with project management and service teams to meet schedules and quality standards. Travel up to 75% is required.