Field Service Engineer - Pumps (Travel & On-site)

Engineered Pump Services, Inc.; Town of Mukwonago (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Engineered Pump Services, Inc. in Mukwonago, WI is seeking a dedicated Field Service Engineer to support customers through hands-on field service, troubleshooting, pump evaluations, field measurements, installation support, startup assistance, and repair recommendations.

In this role you will work closely with customers, project engineers, shop personnel, account managers, and leadership to deliver practical technical solutions in the field and help improve pump reliability and safe operation of

Qualifications

• Bachelor’s Degree in Mechanical Engineering, Engineering Technology, or a related technical field preferred; or equivalent pump, rotating equipment, or field service experience.
• Experience with pumps, rotating equipment, mechanical systems, industrial equipment, or field service work preferred.
• Strong mechanical aptitude and ability to understand drawings, equipment layouts, tolerances, fits, and field installation requirements.
• Excellent communication and interpersonal skills with the ability to work directly with customers in the field.
• Demonstrated ability to work collaboratively in a TEAM environment with engineering, shop, sales, and EPS.
• Detail-oriented with a commitment to accurate documentation, follow-through, safety, and customer service.
• Fluent command of the English language and willingness to travel as required, up to 60%-70% of time.

Responsibilities

• Travel to customer locations as required to support removals, installations, troubleshooting, outages, startups, and project needs.
• Perform field inspections, troubleshooting, testing, and technical evaluations of customer pumps.
• Provide on-site technical support for pump installation, startup, commissioning, removal, repair, and performance-related issues.
• Collect and document field data, measurements, observations, photographs, and customer information required for engineering analysis and repair recommendations.
• Prepare clear field service reports for customers and internal project teams.
• Work with engineering, shop, and sales teams to develop scopes, tooling lists and customer support plans.
• Support customer communication in the field by providing timely updates, professional technical guidance, and responsive service.
• Coordinate field service activities with customers, vendors, account managers, project engineers, and EPS.
• Coordinate and direct third-party contract site labor and customer labor.
• Follow all customer site requirements, EPS safety practices, and applicable industry standards while working in industrial, municipal, and utility environments.
• Support the MISSION STATEMENT and the GOALS of EPS!

Skills

Mechanical aptitude

Communication skills

Teamwork

English fluency

Travel willingness

Customer service

Education

Bachelor’s Degree in Mechanical Engineering, Engineering Technology, or related

Job description

Engineered Pump Services, Inc. in Mukwonago, WI is seeking a dedicated Field Service Engineer to support customers through hands-on field service, troubleshooting, pump evaluations, field measurements, installation support, startup assistance, and repair recommendations.

In this role you will work closely with customers, project engineers, shop personnel, account managers, and leadership to deliver practical technical solutions in the field and help improve pump reliability and safe operation of