Field Service Technician: Pumps & Electro-Mechanical

HCT Staffing; Kansas City (KS); On-site; USD 60,000 - 90,000; Full time

Job summary

HCT Staffing in Kansas City seeks a Service Technician to provide in-field service support with regional and national focus. You will build strong client relationships by delivering world-class technical services, including installations, preventative maintenance, and on-site training.

This role requires heavy travel (up to 75%), night/weekend coverage, and the ability to coordinate with project management, service coordinators, and customers to meet deadlines and safety standards.

Qualifications

• Excellent interpersonal and customer service skills.
• Able to manage multiple priorities and deadlines.
• Strong technical background in pumps, motors, hydraulics and electro-mechanical systems.
• Familiarity with PLC controls and diagnostic thinking.

Responsibilities

• Provide in-field technical support including nights and weekends.
• Manage service activities and projects with time/resource planning.
• Coordinate installations, retrofits, and customer training.
• Oversee spare parts identification, pricing, and delivery.
• Propose and manage preventative maintenance contracts and schedules.
• Ensure on-time completion and adherence to service standards.
• Document issues and propose solutions with clear explanations.
• Respond to emergencies and coordinate with field technicians and third-party providers.
• Schedule preventive maintenance with customers and third parties.
• Collaborate with project management and service coordinators to align calendars.
• Maintain and update service/training documentation; conduct on-site training.

Skills

Time and Resource Management

Customer service

Interpersonal skills

Organization

Verbal and written communication

Technical background

Pumps and hydraulics

Electro-mechanical systems

PLC controls diagnosis

Independent worker

Team player

Prioritization

Tools

Microsoft Office

Job description

HCT Staffing in Kansas City seeks a Service Technician to provide in-field service support with regional and national focus. You will build strong client relationships by delivering world-class technical services, including installations, preventative maintenance, and on-site training.

This role requires heavy travel (up to 75%), night/weekend coverage, and the ability to coordinate with project management, service coordinators, and customers to meet deadlines and safety standards.