Field Service Engineer – Ovation Upgrades & 24/7 Korea

City of Shakopee, MN; Republic (MO); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical insurance plans

Employee Assistance Program

Flexible time off plans

Paid parental leave

Job summary

The City of Shakopee, MN is seeking a qualified professional to provide site and lifecycle service for Ovation systems. You will perform MRO and warranty service, implement upgrades, and offer 24-hour standby support for Korea contracts.

Travel and strong communication skills are essential. A degree in Electrical Engineering and 3-5 years of service experience in technical environments are required.

Qualifications

• Degree in Electrical Engineering required.
• Excellent verbal and written communications.
• Strong MS Excel and Office skills.
• 3-5 years’ service experience in technical/industrial environment.
• Excellent collaboration and stakeholder management.
• Ability to handle urgent and sensitive situations under pressure.
• Willingness to travel as required.

Responsibilities

• Provide site service to installed based customers.
• Provide Lifecycle Service to Local customers.
• Perform MRO & Warranty Service to customers.
• Implement Upgrade/Migration Ovation system.
• Provide 24-hour standby service to Korea contract customers.
• Support installed based service infrastructure building in Korea.
• Disseminate safety notices and important KBA to local service organization.
• Provide repair quotation support to local Reps/Sub.
• Work with customer to achieve 100% registration for Ovation system.
• Manage product recall/replacement.
• Reports progress and technical problems to Service Manager.
• Co-work closely with project teams.
• Pro-actively identify potential quality and efficiency improvements within assigned work.

Skills

Excellent communications skills

MS Excel

Collaboration

Customer focus

Pressure handling

Education

Degree in Electrical Engineering

Tools

Networking knowledge (TCP/IP, Serial, Modbus)

Windows OS

Job description

The City of Shakopee, MN is seeking a qualified professional to provide site and lifecycle service for Ovation systems. You will perform MRO and warranty service, implement upgrades, and offer 24-hour standby support for Korea contracts.

Travel and strong communication skills are essential. A degree in Electrical Engineering and 3-5 years of service experience in technical environments are required.