Field Service Technician — Ambulance Systems & Training

Rev O; Winter Park (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

REV-O, the ambulance manufacturer, is seeking a Technician Service I to deliver customer-focused technical support by phone or on-site and to train customers and staff. You will handle pre-delivery and post-delivery issues, order parts, and travel for field service repairs.

An 80% travel requirement, knowledge of electrical systems, HVAC, and OEM chassis integrations, and proficiency with SAP and Microsoft are essential.

Qualifications

• High School Diploma or GED required.
• 2 years call center experience and/or customer service experience.
• 2 years electrical/manufacturing experience.
• Must be able to travel up to 80% of the time without notice.
• Must be able to interpret electrical schematics and engineering drawings.

Responsibilities

• Provide technical support to customers via phone or field service.
• Enter claims in SAP and research/order parts.
• Travel On-Site for field service repairs.
• Provide technical training to customers on all brands.
• Support peers and perform other duties as assigned.

Skills

Call center experience

Customer service experience

English communication

Electrical troubleshooting

Field service support

Education

High School Diploma or GED

Tools

SAP

Microsoft

Job description

REV-O, the ambulance manufacturer, is seeking a Technician Service I to deliver customer-focused technical support by phone or on-site and to train customers and staff. You will handle pre-delivery and post-delivery issues, order parts, and travel for field service repairs.

An 80% travel requirement, knowledge of electrical systems, HVAC, and OEM chassis integrations, and proficiency with SAP and Microsoft are essential.