Field Service Engineer in PWS

City of Shakopee, MN; Republic (MO); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical insurance plans

Employee Assistance Program

Flexible time off plans

Paid parental leave

Job summary

The City of Shakopee, MN is seeking a qualified professional to provide site and lifecycle service for Ovation systems. You will perform MRO and warranty service, implement upgrades, and offer 24-hour standby support for Korea contracts.

Travel and strong communication skills are essential. A degree in Electrical Engineering and 3-5 years of service experience in technical environments are required.

Qualifications

• Degree in Electrical Engineering required.
• Excellent verbal and written communications.
• Strong MS Excel and Office skills.
• 3-5 years’ service experience in technical/industrial environment.
• Excellent collaboration and stakeholder management.
• Ability to handle urgent and sensitive situations under pressure.
• Willingness to travel as required.

Responsibilities

• Provide site service to installed based customers.
• Provide Lifecycle Service to Local customers.
• Perform MRO & Warranty Service to customers.
• Implement Upgrade/Migration Ovation system.
• Provide 24-hour standby service to Korea contract customers.
• Support installed based service infrastructure building in Korea.
• Disseminate safety notices and important KBA to local service organization.
• Provide repair quotation support to local Reps/Sub.
• Work with customer to achieve 100% registration for Ovation system.
• Manage product recall/replacement.
• Reports progress and technical problems to Service Manager.
• Co-work closely with project teams.
• Pro-actively identify potential quality and efficiency improvements within assigned work.

Skills

Excellent communications skills

MS Excel

Collaboration

Customer focus

Pressure handling

Education

Degree in Electrical Engineering

Tools

Networking knowledge (TCP/IP, Serial, Modbus)

Windows OS

Job description

Job Description

In This Role, Your Responsibilities Will Be:

• Provide site service to installed based customers.
• Provide Lifecycle Service to Local customers.
• Perform MRO & Warranty Service to customers.
• Implement Upgrade/Migration Ovation system.
• Provide 24-hour standby service to Korea contract customers.
• Support installed based service infrastructure building in Korea.
• Disseminate safety notices and important KBA to local service organization.
• Provide repair quotation support to local Reps/Sub.
• Work with customer to achieve 100% registration for Ovation system.
• Manage product recall/replacement.
• Reports progress and technical problems to Service Manager.
• Co-work closely with project teams.
• Pro-actively identify potential quality and efficiency improvements within assigned work.

Who You Are:

• Ensures accountability: Holding self and others accountable to meet commitments.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Situational adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.

For This Role, You Will Need:

• Degree inElectrical Engineering
• Excellent communications skills, both verbal and written.
• Strong Microsoft Office skills, particularly MS excel.
• 3-5 years’ service experience in technical/industrial environment.
• Excellent collaboration skills with a wide variety of people.
• Ability to handle urgent and sensitive situations and working under pressure.
• Knowledge about computer networking (e.g., TCP/IP, Serial, Modbus), and operating software (Windows).
• Traveling is s part of the job as required.

Benefits

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.