Field Service Engineer - Onsite Troubleshooting & Travel

LitePoint; San Jose (CA); On-site; USD 61,000 - 98,000; Full time

Job summary

Teradyne is seeking a Field Service Engineer to deliver highly responsive technical support to customers and field teams across the region. The role includes troubleshooting, installations, continuous improvement, and upholding customer-first values with cross-functional collaboration.

The ideal candidate will provide onsite and remote support, travel as needed, and demonstrate strong problem-solving and communication skills to influence customer satisfaction and regional success.

Qualifications

• BS or MS in Electronics Engineering; Electrical Engineering; Physics or Diploma in Electronics
• Technician level having some working experience in a product support environment with outstanding performance.

Responsibilities

• Provide technical support to customers and field teams onsite, via phone, or through email.
• Travel as required to support regional field teams and customer sites.
• Apply a structured approach to troubleshooting and resolving complex technical problems.
• Provide solutions for new, undocumented, or unexpected technical issues within local accounts.
• Identify and escalate issues to appropriate teams.
• Demonstrate strong problem-solving techniques, selecting the best approach for each situation.
• Work effectively with customers, cross-functional teams, and regional field organizations.
• Frequently engage with inter‑organizational partners, key accounts, and local suppliers.
• Influence customer decisions and maintain strong customer relationships through professionalism and credibility.
• Uphold Teradyne’s core values and always demonstrate respect for customers.
• Ensure work quality meets expectations of both customers and field leadership.
• Serve as a high-impact contributor to regional accounts and the broader field team.

Education

BS or MS in Electronics Engineering; Electrical Engineering; Physics or Diploma in Electronics

Job description

Teradyne is seeking a Field Service Engineer to deliver highly responsive technical support to customers and field teams across the region. The role includes troubleshooting, installations, continuous improvement, and upholding customer-first values with cross-functional collaboration.

The ideal candidate will provide onsite and remote support, travel as needed, and demonstrate strong problem-solving and communication skills to influence customer satisfaction and regional success.