Global Senior Field Service Engineer: Lead Tech Support

LitePoint; San Jose (CA); On-site; USD 86,000 - 138,000; Full time

Job summary

Teradyne is seeking a Senior Field Service Engineer in San Jose to deliver advanced technical support to customers and field teams, solving complex issues and leading cross-functional initiatives. This role drives productivity improvements, supports global customer engagements, and plays a key role in escalations, knowledge sharing, and continuous improvement efforts.

Candidates should have 10+ years in production or field support, a BS or MS in Electronics/Electrical Engineering, strong

Qualifications

• BS or Master’s in Electronics Engineering, Electrical Engineering, Physics, or related field
• 10+ years of experience in a production or field support environment with strong performance
• Proven ability to lead complex problem-solving and cross-functional initiatives
• Strong communication skills with the ability to influence customers and internal teams
• Self-driven with a focus on continuous improvement and customer success
• Ability to lift up to 50 lbs

Responsibilities

• Lead resolution of complex technical issues across customers, field teams, and factory
• Drive cost reduction and productivity improvement initiatives
• Support global accounts and travel as needed for critical customer engagements
• Mentor engineers and promote knowledge sharing through e-Support and best practices
• Identify gaps and implement process and performance improvements
• Represent Teradyne in high-impact customer situations

Job description

Teradyne is seeking a Senior Field Service Engineer in San Jose to deliver advanced technical support to customers and field teams, solving complex issues and leading cross-functional initiatives. This role drives productivity improvements, supports global customer engagements, and plays a key role in escalations, knowledge sharing, and continuous improvement efforts.

Candidates should have 10+ years in production or field support, a BS or MS in Electronics/Electrical Engineering, strong