Field Service Engineer — Onsite Packaging Equipment (Travel)

Packsize International; United States; Remote; USD 65,000 - 70,000; Full time

Job summary

Packsize is seeking a Field Service Engineer for Huntsville, AL to install, configure and maintain packaging equipment at customer sites. You will perform start-up testing, train customers, and build trust-based relationships while collaborating with Packsize teams.

The role requires troubleshooting, travel as needed, and a willingness to learn about customer processes and product specifications; associates or vocational training preferred, bachelor’s degree is a plus.

Qualifications

• Customer service focus.
• Knowledge of Windows platforms.
• Knowledge of and effective use of hand tools.
• Knowledge of mechanical platforms, such as ...
• Ability to work independently with little or no direct supervision.
• Basic Microsoft Excel/Word or Google Sheets/Docs experience is helpful, but not required.
• Associates Degree, Vocational Training or equivalent experience.
• Bachelor’s Degree in a related area preferred.

Responsibilities

• Scheduling tasks at customer job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Performing routine maintenance and emergency services as they arise
• Continuous learning, including customer operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations.
• Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills

Skills

Customer service focus

Windows platforms

Hand tools

Mechanical platforms

Independent work

MS Office / Google Suite

Education

Associates Degree / Vocational Training

Bachelor’s Degree in related area

Job description

Packsize is seeking a Field Service Engineer for Huntsville, AL to install, configure and maintain packaging equipment at customer sites. You will perform start-up testing, train customers, and build trust-based relationships while collaborating with Packsize teams.

The role requires troubleshooting, travel as needed, and a willingness to learn about customer processes and product specifications; associates or vocational training preferred, bachelor’s degree is a plus.