Field Service Engineer — Onsite Installations & Training

Mettler-Toledo International, Inc; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) matching

Tuition reimbursement

Parental leave

Employee Assistance Program

Disability insurance

Life insurance

Domestic partner benefits

Job summary

METTLER TOLEDO AutoChem Inc. seeks a Field Service Technician to install, repair, and maintain infrared reaction profiling and related instrumentation on-site at customer facilities.

You will act as a Trusted Advisor, delivering expert service, training, and issue resolution across pharmaceutical, biotechnology, and chemical industries. The role requires an Associate’s degree in engineering or related field and 4+ years of hands-on experience with electronic, electrical, mechanical, and computer

Qualifications

• Associate’s degree in chemistry, chemical, electrical, electronic or mechanical engineering, or related field.
• 4+ years of experience with troubleshooting electronic, electrical, mechanical, and computer systems.
• Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry is a plus.
• Excellent customer service and communication skills in English.
• Valid driver’s license and good driving record.
• Knowledge of Windows-based operating systems; MS Word, MS Excel, Internet Explorer

Responsibilities

• Perform on-site installations, repairs, upgrades, and maintenance of AutoChem instrumentation.
• Establish and maintain the “Trusted Advisor” role for all customer interactions.
• Complete advanced and expert level instructor led service product training.
• Document, communicate and manage customer issues with Sales, Service and Support.
• Proactively prioritize, schedule, track and execute service assignments to satisfactory completion.
• Document and report scheduling, utilization and escalation in a timely manner.
• Feedback non-conformance issues for quality enhancements and technical bulletins.
• Manage and control field inventory; manage administrative time and deliver required e-work accurately and timely.
• All other duties as assigned

Skills

Troubleshooting

Customer service

English communications

Education

Associate’s degree in engineering or related field

Tools

Windows OS

MS Word

MS Excel

Internet Explorer

Job description

METTLER TOLEDO AutoChem Inc. seeks a Field Service Technician to install, repair, and maintain infrared reaction profiling and related instrumentation on-site at customer facilities.

You will act as a Trusted Advisor, delivering expert service, training, and issue resolution across pharmaceutical, biotechnology, and chemical industries. The role requires an Associate’s degree in engineering or related field and 4+ years of hands-on experience with electronic, electrical, mechanical, and computer