Field Service Engineer - On-Site Instrumentation & Training

METTLER TOLEDO; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision care + 401k

Tuition reimbursement

Parental and caregiver leave

Comprehensive benefits package

Job summary

METTLER TOLEDO AutoChem Inc. seeks a Field Service professional to perform on-site installations, repairs and preventive maintenance for advanced instrumentation.

You will train customers on hardware, software and applications, uphold the Trusted Advisor standard, and coordinate with Sales, Service and Product teams to ensure high customer satisfaction. Applicants should have an Associate's degree in a related field and at least four years of hands-on experience with electronics, optics or

Qualifications

• Associate's degree in chemistry, chemical, electrical, electronic or mechanical engineering or related field.
• Minimum 4 years of experience with troubleshooting electronic, electrical, mechanical and computer systems.
• Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus.
• Excellent customer service and communication skills both oral and written - English required
• Valid driver's license and good driving record

Responsibilities

• Conduct on-site installations, repairs, upgrades and maintenance of assigned instrumentation.
• Establish and maintain the 'Trusted Advisor' role with customers through service excellence and training.
• Complete advanced and expert level instructor-led service product training.
• Document and manage customer issues with Sales, Service and Support.
• Proactively prioritize, schedule, and execute service assignments to completion.
• Document scheduling, utilization and escalation in a timely manner.
• Feedback non-conformance issues for quality improvements.

Skills

Troubleshooting electronics

Customer service

Communication skills

Windows OS

MS Word

MS Excel

Internet Explorer

Driver's license

Education

Associate's degree (chemistry/engineering related)

Tools

Infrared systems

Optics

Lasers

HPLC

GC

Mass Spectrometry

Job description

METTLER TOLEDO AutoChem Inc. seeks a Field Service professional to perform on-site installations, repairs and preventive maintenance for advanced instrumentation.

You will train customers on hardware, software and applications, uphold the Trusted Advisor standard, and coordinate with Sales, Service and Product teams to ensure high customer satisfaction. Applicants should have an Associate's degree in a related field and at least four years of hands-on experience with electronics, optics or