Field Service Engineer: On-Site Installations & Training

Mettler-Toledo, Inc.; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company matching

Tuition reimbursement

Parental leave

Job summary

METTLER TOLEDO AutoChem Inc. seeks an on-site Field Service professional to install, service, and train customers on advanced instrumentation and software.

You will build trusted advisor relationships, perform complex troubleshooting, and coordinate with Sales and Product Management to ensure customer satisfaction. Responsibilities include scheduling and documenting service activities, managing field inventory, and maintaining cost control while delivering value-added services across

Qualifications

• Associate’s degree in chemistry, chemical, electrical, electronic or mechanical engineering, or related field.
• Minimum 4 years of experience troubleshooting electronic, electrical, mechanical, and computer systems.
• Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry is a plus.
• Excellent customer service and communication skills both oral and written – English required.
• Valid driver’s license and good driving record.
• Knowledge of Windows-based operating systems; MS Word, Excel, Internet Explorer.

Responsibilities

• Perform on-site installations, repairs, upgrades, and maintenance of AutoChem instrumentation and associated software.
• Provide customer training and act as a Trusted Advisor throughout the product lifecycle.
• Document and report scheduling, issues, and escalations to service management and Sales.

Skills

Customer service

Communication

Driver's license

Education

Associate's degree in chemistry or engineering

Tools

MS Word

MS Excel

Internet Explorer

Job description

METTLER TOLEDO AutoChem Inc. seeks an on-site Field Service professional to install, service, and train customers on advanced instrumentation and software.

You will build trusted advisor relationships, perform complex troubleshooting, and coordinate with Sales and Product Management to ensure customer satisfaction. Responsibilities include scheduling and documenting service activities, managing field inventory, and maintaining cost control while delivering value-added services across