Field Service Engineer – Office Machine Repair & Support

Paycom - ATS; Hastings (NE); On-site; USD 42,000 - 64,000; Full time

Job summary

Paycom - ATS is seeking a field service technician to service and repair office machines on-site and in the shop. You will diagnose electronic and network issues, perform repairs, and maintain accurate documentation.

You will travel within the assigned territory, promote maintenance agreements, and ensure high levels of customer satisfaction. The role requires a technical degree preference, A+ certification, and a valid driver's license with a good driving record.

Qualifications

• Good verbal and written communication skills required.
• Excellent customer relations skills and the ability to manage expectations.
• Strong attention to detail and accuracy in documentation.
• Ability to lift 60 pounds as needed; use of cart for heavier items.
• Valid driver's license and clean driving record required.
• A technical degree in electronics/computers or networking preferred.

Responsibilities

• Repair and support: troubleshoot issues on-site or in-shop for electronic, mechanical, software, or copy quality problems and perform repairs.
• Diagnose network connectivity problems and provide appropriate support or consultation.
• Maintain proper response times and manage territory to service customer needs efficiently.
• Identify and train key operators at installations and report operator information to dispatch.
• Prepare accurate work orders, obtain customer signatures, and submit after service calls.

Skills

Verbal communication

Written communication

Customer relations

Accuracy

Driving

Traveling

Education

High School Education

Technical Degree in Electronics/Computers/Basic Networking

A+ Certification

Job description

Paycom - ATS is seeking a field service technician to service and repair office machines on-site and in the shop. You will diagnose electronic and network issues, perform repairs, and maintain accurate documentation.

You will travel within the assigned territory, promote maintenance agreements, and ensure high levels of customer satisfaction. The role requires a technical degree preference, A+ certification, and a valid driver's license with a good driving record.