Field Service Engineer - Medical Imaging (Travel Required)

DIRECT SALES, US; Chicago (IL); On-site; USD 57,000 - 89,000; Full time

Job summary

Hologic, a leader in women's health innovation, is hiring Field Service Engineers to install, service and calibrate mammography and related imaging systems across customer sites in the Chicago area. You will travel to customer sites to minimize downtime and ensure products operate at peak performance.

We value strong communication, problem-solving skills, and a proactive service mindset. The role requires independent work, on-call availability, and occasional overnight travel to support customer

Qualifications

• Strong computer literacy.
• Proficiency with DOS and Windows; knowledge of UNIX/NT/Solaris preferred.

Responsibilities

• Install and service Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms).
• Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
• Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
• Assist other Field Engineers as necessary.
• Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
• Complete and submit all required paperwork on time and accurately.
• Train customers on the basic operation and use of Hologic products.
• Provide feedback to the District Manager concerning product performance anomalies encountered in the field and make recommendations for service improvements.
• Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
• Manage the assigned territory in an organized fashion.
• Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Skills

Self-starter

Traveling

Multi-tasking

Problem solving

Communication

Flexible hours

On-call availability

Overnight travel

Driver's license

Mechanical aptitude

Computer literacy

Education

Associate's Degree in electronics or related technical discipline

Tools

DOS/Windows

UNIX/NT/Solaris

Job description

Hologic, a leader in women's health innovation, is hiring Field Service Engineers to install, service and calibrate mammography and related imaging systems across customer sites in the Chicago area. You will travel to customer sites to minimize downtime and ensure products operate at peak performance.

We value strong communication, problem-solving skills, and a proactive service mindset. The role requires independent work, on-call availability, and occasional overnight travel to support customer