Field Service Engineer, Medical Imaging - On-Site Expert

Hologic, Inc.; Rapid City, Marlborough (SD, MA); On-site; USD 64,000 - 100,000; Full time

Job summary

Hologic, Inc. in Rapid City, SD is seeking a Field Service Engineer to install, service, and calibrate our imaging products on customer sites. You will travel regionally, diagnose issues across electrical, mechanical and software components, and minimize downtime.

You will build strong customer relationships, document activities, and support sales teams with service contracts. The role requires independent work, on-call availability, and flexibility to travel overnight as needed.

Qualifications

• Associate degree or equivalent in electronics, computer science, or related technical discipline is preferred.
• Ability to travel and work independently with minimal supervision.
• Excellent written and verbal communication under pressure.
• Willing to work flexible hours and overtime on short notice.

Responsibilities

• Install and service Hologic products (mammography, bone densitometry, and related imaging) including electrical, mechanical and software components.
• Establish and maintain a high level of customer satisfaction with products, support and service.
• Complete all remedial service actions and hardware/software upgrades per policies.
• Train customers on basic operation of Hologic products.
• Provide feedback to management on product performance and suggest improvements.
• Manage inventory, parts, and service records; promote service contracts.

Skills

Self-starter

Multi-tasking

Analytical

On-call

Communication

Education

Associate's degree or equivalent in electronics, computer science or related technical discipline

Job description

Hologic, Inc. in Rapid City, SD is seeking a Field Service Engineer to install, service, and calibrate our imaging products on customer sites. You will travel regionally, diagnose issues across electrical, mechanical and software components, and minimize downtime.

You will build strong customer relationships, document activities, and support sales teams with service contracts. The role requires independent work, on-call availability, and flexibility to travel overnight as needed.