Field Service Engineer, Diagnostics - 75% Travel

Hologic; Oregon; Hybrid; USD 64,000 - 100,000; Full time

Job summary

Hologic is seeking a Field Service Engineer to support its Diagnostics division across the San Jose, CA area and surrounding territory. The role emphasizes advanced troubleshooting, on-site repair and preventive maintenance, with 75%+ travel from a home-based office.

You will work with scientists and engineers to ensure regulatory compliance and instrument reliability, providing 24/7 coverage and timely parts management. Ideal candidates have lab experience and strong problem-solving skills.

Qualifications

• BS/BA degree preferred; AA/AS also considered.
• Experience with laboratory service or field service is a plus.
• Ability to travel 75%+ and work from a home-based office.

Responsibilities

• conducts advanced troubleshooting to repair, test and qualify instruments at territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts.
• Documents repair actions in CRM and escalates issues as needed.
• Collaborates with Product Application Engineers to resolve quality issues.
• Ensures instruments comply with regulatory requirements and quality control standards.

Skills

Customer interaction

Time management

Communication skills

Problem solving

Robotics, fluidics, pneumatics

Driver's license

Team collaboration

Education

BS/BA preferred

AA/AS considered

Tools

Electronic testing equipment

CRM systems

Inventory systems

Job description

Hologic is seeking a Field Service Engineer to support its Diagnostics division across the San Jose, CA area and surrounding territory. The role emphasizes advanced troubleshooting, on-site repair and preventive maintenance, with 75%+ travel from a home-based office.

You will work with scientists and engineers to ensure regulatory compliance and instrument reliability, providing 24/7 coverage and timely parts management. Ideal candidates have lab experience and strong problem-solving skills.