Field Service Engineer 2H (Medical Device) (Sacramento, CA based Field role)

Haemonetics Interventional Technologies; California; On-site; USD 70,000 - 110,000; Full time

Job summary

Haemonetics is hiring a Field Service Engineer to support Blood Management Centers and hospitals onsite by installing, upgrading, repairing, and maintaining instrument systems within the defined territory.

Manage spare parts, coordinate onsite assistance, and act as the focal point for troubleshooting and issue resolution. Travel is extensive (75%), driver’s license required, residency near Chicago, IL or Minneapolis, MN preferred.

Qualifications

• Bachelor's degree in Electrical, Biomedical, or Mechanical Engineering (preferred).
• Technical degree or certificate in Electrical, Biomedical, or Mechanical Engineering (preferred).
• 5–8 years of experience repairing or servicing medical devices.
• Experience in mentoring, training, and IT/software troubleshooting.
• Experience in a regulated environment.

Responsibilities

• Act as SME on servicing Haemonetics product lines.
• Mentor and train new hires and provide consultation on challenging technical issues.
• Document, report, and organize service data to produce superior metrics and KPIs.
• Perform routine preventive maintenance and scheduled reactive service of equipment to minimize downtime.
• Troubleshoot, diagnose malfunctions, and replace faulty components.
• Manage scheduling, closing calls, expense reporting, time entry, and parts inventory.
• Interact professionally with clients to assess needs, address concerns, and provide technical support.
• Communicate progress and outcomes of service to internal and external stakeholders.
• Use service and support-tracking tools to resolve or elevate issues in a timely manner.
• Adhere to Haemonetics policies and procedures.
• Handle supervisory responsibilities including interviewing, hiring, training, performance appraisal, and disciplinary actions.
• Support Blood Management Centers and hospitals onsite by installing, upgrading, repairing, and maintaining instrument systems within the defined territory.
• Manage spare parts, issue resolution, and service operation measurement.
• Act as a focal point for troubleshooting and owner of all product/service related issues.
• Coordinate onsite technical assistance, new system placements, upgrade leads, and contract renewals.
• Provide technical direction, training, and support for proper operation, maintenance, repair, and logistics of equipment.
• Assist the quality team with data collection and performance analysis reporting.
• Manage service parts inventory levels and complete required documentation in the service tool the same day as service.
• Edit, write, and modify service and training manuals and SOPs.

Skills

Technical knowledge

Problem solving

Customer service

Documentation

Software tools

Education

Bachelor's degree in Electrical/Biomedical/Mechanical Engineering

Technical degree or certificate in Electrical/Biomedical/Mechanical Engineering

Tools

Service software

Job description

Job Overview

We are constantly looking to add to our core talent. If you are seeking a challenging and rewarding career in a diverse and dynamic environment, Haemonetics is your employer of choice.

Field Service Engineer Responsibilities

• Act as a subject matter expert on servicing all Haemonetics product lines.
• Mentor and train new hires and provide consultation on challenging technical issues.
• Document, report, and organize service data to produce superior metrics and KPIs.
• Perform routine preventive maintenance and scheduled reactive service of equipment to minimize downtime.
• Troubleshoot, diagnose malfunctions, and replace faulty components.
• Manage scheduling, closing calls, expense reporting, time entry, and parts inventory.
• Interact professionally with clients to assess needs, address concerns, and provide technical support.
• Communicate progress and outcomes of service to internal and external stakeholders.
• Use service and support-tracking tools to resolve or elevate issues in a timely manner.
• Adhere to Haemonetics policies and procedures.
• Handle supervisory responsibilities including interviewing, hiring, training, performance appraisal, and disciplinary actions.

Field Service Engineer Duties This Role

• Support Blood Management Centers and hospitals onsite by installing, upgrading, repairing, and maintaining instrument systems within the defined territory.
• Manage spare parts, issue resolution, and service operation measurement.
• Act as a focal point for troubleshooting and owner of all product/service related issues.
• Coordinate onsite technical assistance, new system placements, upgrade leads, and contract renewals.
• Provide technical direction, training, and support for proper operation, maintenance, repair, and logistics of equipment.
• Assist the quality team with data collection and performance analysis reporting.
• Manage service parts inventory levels and complete required documentation in the service tool the same day as service.
• Edit, write, and modify service and training manuals and SOPs.

Travel and Licensing Requirements

Extensive travel is required (75% of time). A valid driver’s license is required. Residency in or near Chicago, IL or Minneapolis, MN is required for this role.

Education and Experience

• Bachelor’s Degree in Electrical, Biomedical, or Mechanical Engineering (preferred).
• Technical degree or certificate in Electrical, Biomedical, or Mechanical Engineering (preferred).
• 5–8 years of experience repairing or servicing medical devices.
• Experience in mentoring, training, and IT/software troubleshooting.
• Experience in a regulated environment.

Essential Skills

• Strong technical knowledge in relevant engineering disciplines (electrical, mechanical, etc.).
• Excellent problem‑solving and analytical skills.
• Strong communication and customer‑service skills.
• Strong organizational skills for documentation and reporting.
• Proficient with service software applications.
• Ability to work independently and as part of a team.

EEO Policy Statement

Haemonetics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, or any other protected status.

Compensation and Benefits

Pay range: $1.00 – $99,999,999.00/hour (indicative). Compensation may include a discretionary annual bonus and long‑term incentive plan. Benefits include a 401(k) with up to 6% employer match, employee stock purchase plan, flexible time off, vacation, paid sick time, holidays, parental leave, disability insurance, tuition reimbursement, and health and welfare benefits.