Field Service Technician – Medical Devices (Install/Repair, Travel)

Laborie Medical Technologies Corp; Minneapolis (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision insurance

Flexible Spending Account

Health Savings Account with company

401k with company match

Parental Leave

Job summary

Laborie Medical Technologies Corp in Minneapolis, MN is seeking a Field Service Technician to install, maintain, and repair medical equipment at client sites across the United States.

You will troubleshoot electro-mechanical assemblies, document service visits, and collaborate with R&D and operations to improve product reliability. The role requires a technical college degree, 2+ years field service experience, strong communication, and willingness to travel 4–5 days per week.

Qualifications

• Technical College degree with a minimum of 2 years of field service experience.
• Superior customer service skills and demonstrated ability to solve technical problems by effectively communicating with customers.
• Excellent verbal and written communication; thorough knowledge of PC operating systems, applications, and technologies; and a strong understanding of network protocols.
• Demonstrated skills in time management, planning, prioritization, and administration, with the ability to multi-task effectively.
• Ability to work independently and flexibility for extensive travel (may require 4 to 5 days per week) to client sites, along with the ability to maintain a productive remote office from home.
• Clinical expertise in a hospital, clinic, or medical device setting is a significant plus.

Responsibilities

• Perform on-site equipment installations, maintenance checks, and repairs following standardized Laborie policies and procedures; utilize hand tools effectively to facilitate precise repairs.
• Analyze and isolate the root cause of issues, then troubleshoot and repair electro-mechanical assemblies, such as proprietary hardware and peripheral equipment, down to the component level.
• Maintain accurate records of all issues and on-site visits using our ticketing system, ensuring all required documentation for performed tasks is completed clearly and concisely.
• Stay knowledgeable about our entire product line and service offerings, as well as current industry products and technologies.
• Maintain adherence to Laborie service levels to consistently meet and exceed customer expectations.
• Make all necessary travel arrangements to complete scheduled visits.

Skills

Customer service

Troubleshooting

Communication

Time management

Independent work

Education

Technical College degree

Tools

Ticketing software

Networking basics

Job description

Laborie Medical Technologies Corp in Minneapolis, MN is seeking a Field Service Technician to install, maintain, and repair medical equipment at client sites across the United States.

You will troubleshoot electro-mechanical assemblies, document service visits, and collaborate with R&D and operations to improve product reliability. The role requires a technical college degree, 2+ years field service experience, strong communication, and willingness to travel 4–5 days per week.