Field Service Engineer — Lab Instruments (75% Travel)

MICROTRAC; Virginia (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance (em

Job summary

Microtrac in the United States is seeking a Field Service Technician/Engineer (m/d/f) to install, commission and support our light-scattering instruments at customer sites across the region between Indiana, Tennessee, South Carolina and up to Pennsylvania/New Jersey.

You will deliver hands-on operation and software training, perform field repairs and preventive maintenance, and maintain strong customer relationships while traveling up to 75% domestically.

Qualifications

• Bachelor’s or associate degree in engineering or a technical discipline.
• At least 3 years’ experience servicing laboratory instruments in field settings.
• Strong knowledge of optical, mechanical, electronics and computer systems.
• Excellent communication and documentation skills; able to travel up to 75% domestically.

Responsibilities

• Install and commission instruments at customer sites, ensuring users benefit from our technology right from the start.
• Deliver operation and software training, empowering customers to use equipment safely and effectively.
• Perform field repairs and preventive maintenance to minimize downtime and maximize productivity.
• Provide prompt phone and e-mail support, addressing customer issues with efficiency and professionalism.
• Build and maintain positive customer relationships, enhancing Microtrac’s reputation as a trusted partner.
• Accurately document service visits and maintain clear records, supporting continuous improvement and compliance.
• Adhere to company policies and standards, ensuring service excellence and safety at every step.

Skills

Field service

Technical troubleshooting

Customer-facing

Documentation

Time management

Travel readiness

Education

Bachelor's or Associate Degree in Engineering/Technical discipline

Job description

Microtrac in the United States is seeking a Field Service Technician/Engineer (m/d/f) to install, commission and support our light-scattering instruments at customer sites across the region between Indiana, Tennessee, South Carolina and up to Pennsylvania/New Jersey.

You will deliver hands-on operation and software training, perform field repairs and preventive maintenance, and maintain strong customer relationships while traveling up to 75% domestically.