Remote Field Service Engineer — Instrumentation Installations

Evolving Solution Services; Northern (KY); Hybrid; USD 56,000 - 86,000; Full time

Job summary

The Field Service Engineer is responsible for customer technical support via phone calls, emails, and traveling to customer sites to install, repair, or conduct preventative maintenance on our instruments. This position is home based and requires frequent travel, up to 80% of the time in their assigned region.

Ideal candidates reside in the Midwest United States (Illinois, Iowa, or Wisconsin). The role includes training customers to use instruments and supporting regional trade shows and sales.

Qualifications

• Two years’ experience with automated electro-mechanical instrumentation preferred.
• Two years’ experience in overnight travel for field service work.
• Two year technical degree or equivalent technical experience.
• Valid driver’s license.
• Strong technical problem solving, interpersonal, and communication skills.
• Ability to read and utilize electrical schematics and mechanical drawings.
• Strong mechanical skills, use of hand tools including soldering equipment, multimeter and oscilloscope.

Responsibilities

• Install, upgrade, perform preventive maintenance, repair, and troubleshoot instruments.
• Communicate with customers, team leads, and office staff in a timely manner.
• File field service reports after service, installation, and support tasks.
• Maintain positive customer relationships with prompt communication.
• Maintain limited parts inventory for common service items.
• Assist with regional trade shows and sales support.

Skills

Electro-mechanical instrumentation

Overnight travel

Problem solving and communication

Reading schematics

Mechanical skills and tools

Education

Two year technical degree

Tools

Soldering equipment

Multimeter

Oscilloscope

Job description

The Field Service Engineer is responsible for customer technical support via phone calls, emails, and traveling to customer sites to install, repair, or conduct preventative maintenance on our instruments. This position is home based and requires frequent travel, up to 80% of the time in their assigned region.

Ideal candidates reside in the Midwest United States (Illinois, Iowa, or Wisconsin). The role includes training customers to use instruments and supporting regional trade shows and sales.