Field Service Engineer - Lab Equipment & Onsite Installations

F. Hoffmann-La Roche AG; Indianapolis (IN); On-site; USD 71,000 - 132,000; Full time

Job summary

Roche is seeking a Field Engineering Specialist to travel within the territory, performing installation, repair and routine service of Roche product lines. You will diagnose mechanical, electronic, and software issues, document all activities, and communicate with customers to ensure high satisfaction.

This role requires willingness to travel, including overnight stays, and an ability to work independently in customer sites.

Qualifications

• High school diploma or technical training required.
• 5 years of progressive experience repairing/service of mechanical/hardware/software or networking.
• Bachelor's degree with 1–2 years progressive experience acceptable.
• Willingness to travel, including overnight travel.

Responsibilities

• Travel and provide on-site service, repair, and installation of Roche products.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities and contribute to quality improvement.
• Maximize customer satisfaction through professional service and communication.

Skills

Technical troubleshooting

Customer service

Field service

Documentation

Education

High school diploma

Technical school certificate

Bachelor's degree (relevant field)

Job description

Roche is seeking a Field Engineering Specialist to travel within the territory, performing installation, repair and routine service of Roche product lines. You will diagnose mechanical, electronic, and software issues, document all activities, and communicate with customers to ensure high satisfaction.

This role requires willingness to travel, including overnight stays, and an ability to work independently in customer sites.