Field Service Engineer — Lab Diagnostics (Travel)

F. Hoffmann-La Roche AG; Princeton (NJ); On-site; USD 71,000 - 132,000; Full time

Job summary

Roche in Princeton, NJ is seeking a Field Engineering Specialist to travel, install and repair Roche products, and support laboratory customers in the assigned territory.

The role requires diagnosing mechanical, hardware, software, and system failures, documenting activities, and contributing to quality improvements while maximizing customer satisfaction. Willingness to travel, including overnight trips, is essential; relocation is not offered.

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or work experience are required.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary.
• Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.
• Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
• The ability to travel, including overnight travel, is a requirement for this role.
• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Responsibilities

• Travel and showcase your expertise in technical repair and installation for Roche assigned product lines.
• Offer valuable service to laboratory customers in your assigned territory.
• Perform routine technical support, on-site service, repair, and installation of Roche products.
• Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities, contribute to quality improvement, and maximize customer satisfaction.

Skills

Field service

Customer interaction

Travel readiness

Education

High school + technical training

Bachelor's degree (relevant field)

Tools

Electronics diagnostics

Networking basics

Job description

Roche in Princeton, NJ is seeking a Field Engineering Specialist to travel, install and repair Roche products, and support laboratory customers in the assigned territory.

The role requires diagnosing mechanical, hardware, software, and system failures, documenting activities, and contributing to quality improvements while maximizing customer satisfaction. Willingness to travel, including overnight trips, is essential; relocation is not offered.