Field Service Engineer – Lab Diagnostics (Travel)

Roche Holding AG; Bridgeport (CT); On-site; USD 71,000 - 132,000; Full time

Job summary

Roche Holding AG is seeking a Field Engineering Specialist to travel within the assigned territory, providing on-site installation, repair, and preventative maintenance for Roche product lines. You will serve as the primary technical contact for laboratory customers, diagnosing complex issues and ensuring reliable operation.

The ideal candidate has strong technical repair skills, willingness to travel including overnights, and a background in electronics or related fields.

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or work experience.
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking; or Bachelor's with 1–2 years experience.

Responsibilities

• Travel daily to customer sites for installation, repair and preventive maintenance of Roche products.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document activities and contribute to quality improvement to maximize customer satisfaction.

Skills

Problem solving

Technical repair

Customer service

Education

High school diploma + technical training

Bachelor's degree with related experience

Tools

Electronic/Electro-mechanical equipment

Job description

Roche Holding AG is seeking a Field Engineering Specialist to travel within the assigned territory, providing on-site installation, repair, and preventative maintenance for Roche product lines. You will serve as the primary technical contact for laboratory customers, diagnosing complex issues and ensuring reliable operation.

The ideal candidate has strong technical repair skills, willingness to travel including overnights, and a background in electronics or related fields.