Field Service Engineer - Diagnostics & Lab Automation

Roche; Cincinnati (OH); On-site; USD 71,000 - 132,000; Full time

Job summary

Roche is seeking a Field Engineering Specialist to travel within an assigned territory, installing and repairing Roche product lines in laboratories. The role emphasizes technical repair and installation expertise with a focus on clinical chemistry, immunoassay, and lab automation.

Ideal candidates will have extensive hands-on experience with mechanical/electronic systems, be able to travel overnight, and possess relevant RD training/certification.

Qualifications

• High school diploma or technical training required.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• Bachelor's degree with 1–2 years of progressive experience acceptable.
• Mandatory RD Services training/certification as defined by leadership and policy.

Responsibilities

• Provides routine technical support to customers on system equipment maintenance.
• Performs on-site service, repair and installation of Roche products.
• Serves as customer contact on routine technical issues; follows documented practices and procedures.
• Diagnoses mechanical, hardware, software and system failures; identifies cost-effective repairs.
• Provides analysis, feedback and recommendations on product failure trends; documents activity per quality procedures.
• Adapts procedures and tools to meet complex requirements; duties may include non-routine tasks.
• Resolves most questions and problems; escalates only the most complex issues.
• Maintains and continuously improves the quality system and quality objectives.

Skills

Field service

Electrical systems

Electro-mechanical

Travel ready

Customer support

Education

Bachelor's degree in a relevant field

High school diploma

RD certification

Job description

Roche is seeking a Field Engineering Specialist to travel within an assigned territory, installing and repairing Roche product lines in laboratories. The role emphasizes technical repair and installation expertise with a focus on clinical chemistry, immunoassay, and lab automation.

Ideal candidates will have extensive hands-on experience with mechanical/electronic systems, be able to travel overnight, and possess relevant RD training/certification.