Field Service Engineer, Automated Assay Systems

MESO SCALE DIAGNOSTICS, LLC.; California (MO); On-site; USD 81,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company matching

Paid vacation, sick leave, holidays

Job summary

MESO SCALE DIAGNOSTICS, LLC. is seeking a high-visibility Field Service Engineer to install, commission, service, and support our automated assay systems globally.

You will lead deployments, ensure systems are integrated with customer workflows, and minimize downtime through expert on-site and remote troubleshooting. The role requires strong communication, problem-solving skills, and the ability to travel extensively to client sites worldwide.

Qualifications

• Bachelor’s degree in Engineering, Life Sciences, or related field, or equivalent experience.
• Min 5 years in field service engineering, systems integration, or related roles.
• Hands-on experience with automated laboratory systems, liquid handling or robotics.
• Proficiency with basic hand tools, inspection equipment, and diagnostic tools.

Responsibilities

• Lead client support and installations, surveys, deployment and commissioning of automated systems worldwide.
• Provide on-site and remote troubleshooting, preventive maintenance, and service to minimize downtime.
• Develop training materials and documentation for customers and Field Service Engineers.
• Collaborate with engineering and product teams to provide feedback and drive field improvements.

Skills

Automation technologies

Robotics

Troubleshooting

Customer service

Communication

Independent work

Travel readiness

Education

Bachelor’s degree in Engineering/Life Sciences

Tools

Diagnostic tools

Inspection equipment

Hand tools

Windows/Office

Job description

MESO SCALE DIAGNOSTICS, LLC. is seeking a high-visibility Field Service Engineer to install, commission, service, and support our automated assay systems globally.

You will lead deployments, ensure systems are integrated with customer workflows, and minimize downtime through expert on-site and remote troubleshooting. The role requires strong communication, problem-solving skills, and the ability to travel extensively to client sites worldwide.