Field Service Engineer - Kimberley

Placements24; Kimberley (AR); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Mobile phone

Health benefits

Professional development

Job summary

Placements24 is seeking a Field Service Engineer to install, maintain and repair industrial equipment for clients in Kimberley and surrounding areas. You will blend on-site visits with remote diagnostics, ensuring minimal downtime and high client satisfaction.

The role requires a mechanical/electrical background, at least four years in field service, strong problem-solving, and excellent communication to train customers and document service actions.

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field, or equivalent experience
• Minimum of 4 years of experience in a field service engineering or technician role, preferably in an industrial setting
• Strong understanding of mechanical, electrical, and hydraulic systems
• Proficiency in diagnosing and troubleshooting complex machinery issues
• Excellent problem-solving skills and attention to detail
• Strong communication and customer service skills
• Ability to work independently and manage time effectively
• Valid driver's license and a clean driving record
• Willingness to travel within the Kimberley region and surrounding areas as required for this hybrid role
• Experience with remote diagnostic tools is a plus

Responsibilities

• Install, maintain, and repair industrial machinery and equipment at client sites
• Perform preventative maintenance and diagnostic procedures to ensure optimal equipment performance
• Troubleshoot and resolve complex mechanical, electrical, and electronic issues
• Provide technical guidance and training to clients on equipment operation and maintenance
• Document all service activities, including work performed, parts used, and recommendations
• Manage service inventory and maintain service vehicle
• Liaise with the engineering and sales departments to relay client feedback and identify opportunities
• Respond to emergency service calls promptly and efficiently
• Adhere to all company safety policies and procedures while on client premises

Skills

Diagnostic abilities

Mechanical & electrical expertise

Customer service

Communication skills

Problem solving

Time management

Independent work

Remote diagnostics

Education

Bachelor's degree in Mechanical or Electrical Engineering or related field

Job description

About the Role

Our client is seeking a dedicated and highly skilled Field Service Engineer to join their team, serving clients in and around **Kimberley**. This hybrid role requires you to provide expert on-site support for the installation, maintenance, and repair of specialized industrial equipment, while also offering remote support and administrative functions. You will be the primary technical point of contact for clients, ensuring their equipment operates at peak efficiency and addressing any technical challenges promptly. The ideal candidate possesses strong diagnostic abilities, mechanical and electrical expertise, and excellent customer service skills. This is a crucial role for maintaining client satisfaction and operational continuity within the Kimberley region.

Key Responsibilities

• Install, maintain, and repair industrial machinery and equipment at client sites.
• Perform preventative maintenance and diagnostic procedures to ensure optimal equipment performance.
• Troubleshoot and resolve complex mechanical, electrical, and electronic issues.
• Provide technical guidance and training to clients on equipment operation and maintenance.
• Document all service activities, including work performed, parts used, and recommendations.
• Manage service inventory and maintain service vehicle.
• Liaise with the engineering and sales departments to relay client feedback and identify opportunities.
• Respond to emergency service calls promptly and efficiently.
• Adhere to all company safety policies and procedures while on client premises.

Requirements

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field, or equivalent experience.
• Minimum of 4 years of experience in a field service engineering or technician role, preferably in an industrial setting.
• Strong understanding of mechanical, electrical, and hydraulic systems.
• Proficiency in diagnosing and troubleshooting complex machinery issues.
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and a clean driving record.
• Willingness to travel within the **Kimberley** region and surrounding areas as required for this hybrid role.
• Experience with remote diagnostic tools is a plus.

Benefits

• Competitive annual salary and performance incentives.
• Comprehensive health and retirement benefits.
• Company vehicle, fuel card, and mobile phone provided.
• Opportunities for professional development and advanced training.
• A supportive team environment with a focus on client success.