About the Role
Our client, a leading provider of industrial equipment and machinery, is seeking a highly skilled Field Service Technician to join their team in the Welkom, Free State area. This role involves travelling to customer sites to perform installations, maintenance, and repairs on a variety of mobile equipment. The ideal candidate will possess strong mechanical and electrical diagnostic skills, excellent problem-solving abilities, and a customer-centric approach. You will be the face of our company on-site, ensuring our clients' equipment operates at peak performance. This is a demanding yet rewarding position for a dedicated professional looking to advance their career in technical services.
Key Responsibilities
- Perform on-site installation, troubleshooting, maintenance, and repair of industrial mobile equipment.
- Diagnose mechanical, electrical, and hydraulic issues, implementing effective solutions.
- Conduct routine preventative maintenance to minimize equipment downtime.
- Provide technical support and training to customer operators and maintenance staff.
- Maintain detailed service reports, documenting all work performed, parts used, and time spent.
- Adhere to all safety regulations and company procedures while on customer premises.
- Manage and maintain an inventory of spare parts and tools in your service vehicle.
- Communicate effectively with customers and the internal technical support team.
- Travel regularly to various customer locations within the designated service region.
Requirements
- Proven experience as a Field Service Technician or in a similar technical role.
- Strong mechanical, electrical, and hydraulic diagnostic skills.
- Experience with mobile equipment, heavy machinery, or industrial equipment repair.
- Ability to read and interpret technical manuals, blueprints, and schematics.
- Excellent customer service and communication skills.
- Proficiency in using diagnostic tools and equipment.
- Valid driver's license and a clean driving record.
- Willingness to travel extensively within the Welkom, Free State region and occasionally beyond.
- Relevant technical certifications or trade qualifications are highly desirable.
- Ability to work independently with minimal supervision.
Benefits
- We offer a competitive annual salary of ZAR, along with a comprehensive benefits package.
- Technicians are provided with a fully equipped service vehicle, fuel card, and tools.
- Opportunities for continuous training and professional development in the latest equipment technologies are available.
- Our client values employee well-being and provides a supportive work environment.
- This role allows you to work autonomously and directly impact customer satisfaction in the Welkom area.