Telecommunications Field Service Engineer

Placements24; Willows (CA); Híbrido; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

Fuel card

Mobile phone

Medical aid

Retirement fund contributions

Training programs

Structured career path

Tools and uniform allowance

Descripción de la vacante

Placements24 is seeking a Telecommunications Field Service Engineer for the Welkom, Free State region. The role involves on-site installations, maintenance, and repairs of telecom equipment, including mobile networks, fixed lines, and related hardware.

Travel within the service area is required to ensure timely service delivery. The ideal candidate has a Diploma/NQF 4 in Electrical Engineering or related field and 3–5 years of telecom field service experience, with strong diagnostic and

Formación

• Diploma or NQF Level 4 in Electrical Engineering, Telecommunications, or related field.
• 3–5 years of field service experience in telecoms.
• Experience with installation/maintenance of base stations, routers, switches, and fibre optic equipment.

Responsabilidades

• Install, configure, test and commission telecom equipment at customer sites.
• Perform routine maintenance and repairs on network infrastructure.
• Diagnose and resolve voice, data, and video system issues.
• Respond to service calls promptly to minimise downtime.
• Provide technical support and guidance to customers.
• Maintain accurate service records including equipment status and parts used.
• Adhere to safety policies and work procedures.
• Collaborate with central technical support for complex issues.
• Manage spare parts inventory in the service vehicle.

Conocimientos

Field service engineering

Diagnostics

Customer service

Travel readiness

Educación

Diploma or NQF4 in Electrical Eng / Telecommunications

Herramientas

Test equipment

Diagnostic tools

Fiber optic equipment

Descripción del empleo

About the Role

Our client, a prominent player in the telecommunications sector, is seeking a dedicated and skilled Telecommunications Field Service Engineer to join their team servicing the Welkom, Free State region. This role involves performing on-site installations, maintenance, and repairs of complex telecommunications equipment and systems, including mobile network infrastructure, fixed-line systems, and associated hardware. The ideal candidate will possess strong technical expertise, excellent diagnostic skills, and a commitment to providing high-quality customer service. You will be the face of our client to many customers, ensuring the reliable operation of critical communication networks. This position requires a proactive approach to problem-solving and a willingness to travel within the designated service area around Welkom, ensuring timely and efficient service delivery.

Key Responsibilities

• Install, configure, test, and commission telecommunications equipment and systems at customer sites.
• Perform routine maintenance, preventative checks, and necessary repairs on network infrastructure and related hardware.
• Diagnose and resolve technical issues related to voice, data, and video communication systems.
• Respond promptly to service calls and emergency situations, ensuring minimal downtime for clients.
• Provide technical support and guidance to customers, ensuring their understanding and satisfaction with the services provided.
• Maintain accurate records of all service activities, including equipment status, repairs performed, and parts used.
• Adhere to all company safety policies and procedures, ensuring a safe working environment at all times.
• Collaborate with the central technical support team to elevate complex issues and share knowledge.
• Manage inventory of spare parts and equipment in your service vehicle.

Requirements

• Diploma or NQF Level 4 qualification in Electrical Engineering, Telecommunications, or a related technical field.
• Minimum of 3-5 years of experience in field service engineering within the telecommunications industry.
• Proven experience with installation and maintenance of various telecommunications hardware, including base stations, routers, switches, and fibre optic equipment.
• Strong understanding of telecommunications protocols and network principles.
• Excellent troubleshooting and diagnostic skills, with the ability to work independently.
• Proficiency in using test equipment and diagnostic tools.
• Good communication and customer service skills.
• Valid driver's license and a willingness to travel extensively within the Welkom, Free State service area.
• Ability to work flexible hours, including occasional weekends and after-hours support.

Benefits

• Competitive remuneration package with potential for overtime pay.
• Company-provided vehicle, fuel card, and mobile phone.
• Comprehensive medical aid and retirement fund contributions.
• Extensive training programs and opportunities for professional development.
• Structured career path with opportunities for advancement.
• Allowance for tools and uniform.
• Supportive management and team environment.