Field Service Engineer - Industrial Print Tech (Travel 25%)

HP Inc.; Springfield (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid holidays

Paid time off

Job summary

HP, Inc. is seeking a Field Service Engineer to support Pagewide operations in the United States. Based in Elk Grove, IL, you will drive installation activities, provide site-specific guidance, and deliver software services across pre-sales and post-sales support.

You will tackle complex issues, mentor teammates, and contribute to continuous improvement while traveling up to 25% for client sites. Successful candidates will have substantial hands-on experience with automation, electromechanical

Qualifications

• High School Diploma or equivalent; 6–8 years of related work experience in HP products or on-site customer support.
• Experience with enterprise customers, pre/post-sales and service delivery support is preferred.
• Strong knowledge of automation, electromechanical systems and operating systems.

Responsibilities

• Provide installation guidance, site information and access to relevant contacts.
• Address customer relations challenges promptly and escalate as needed.
• Deliver software services across pre-sales, post-sales, and service delivery.
• Support large enterprise accounts with tailored solutions and proactive monitoring.
• Offer onsite and remote technical support and coordinate escalation when required.
• Mentor team members and identify process improvements for better customer experiences.
• Travel up to 25% for site visits and out-of-state travel as required.

Skills

Automation Systems

Electromechanical Systems

Operating Systems

Field Service Management

Preventive Maintenance

Technical Services Delivery

Technical Support

Customer Relationship Management

Customer Support

Digital Fluency

Education

High School Diploma/GED

Tools

Hand & Power Tools

Test & Diagnostic Equipment

Job description

HP, Inc. is seeking a Field Service Engineer to support Pagewide operations in the United States. Based in Elk Grove, IL, you will drive installation activities, provide site-specific guidance, and deliver software services across pre-sales and post-sales support.

You will tackle complex issues, mentor teammates, and contribute to continuous improvement while traveling up to 25% for client sites. Successful candidates will have substantial hands-on experience with automation, electromechanical