Field Service Engineer - Industrial Automation & On-site

Progressive Recovery, Inc.; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Progressive Recovery, Inc. is seeking a Field Service Engineer to install, troubleshoot and service PRI equipment at customer sites, with travel required (domestic and international).

You will support startups and ongoing operations, diagnose issues and maintain peak system performance. You will train customers on safe operation, review schematics and PLCs, provide technical feedback to Sales and Engineering, and maintain strong professional relationships with key accounts while upholding safety

Qualifications

• Certificate or equivalent education/experience in industrial controls or electrical automation technology.
• Aptitude for working with electro-mechanical systems and understanding of electrical schematics and PLCs.
• Proven knowledge of PLC controls, preferably Allen Bradley and Siemens.
• Experience with safety procedures such as lockout/tagout and arc flash protection.
• Must be available to travel domestically and internationally (40-60%).
• Must have and maintain a valid driver's license with a clean driving record.
• Strong communication and customer service skills; ability to perform under pressure.
• Able to work independently and as part of a team; professional demeanor.
• Able to enter confined spaces; able to lift up to 75 lbs.
• Hands-on experience with design, fabrication and service of large process equipment.
• Understand process flow schematics, P&IDs, electrical and mechanical schematics.
• Use of hand and power tools as required.

Responsibilities

• Install, troubleshoot, repair and maintain PRI equipment located at customer sites.
• Provide on-site training to customers on proper and safe use of PRI equipment.
• Test the operational sequencing of PRI equipment and safety alarms.
• Consult with customers to explore current and future needs; recommend service contracts and maintenance schedules.
• Provide technical support to customers via phone or remote connection to system.
• Work with electrical schematics, mechanical blueprints and other documentation.
• Provide feedback to sales and engineering on future business and design improvements.
• Present a professional appearance and handle customers in a positive, professional manner.
• Maintain contact with key customers to ensure their systems run in top condition.
• Inspect field utilities referencing P&IDs for proper sizing and materials per local building codes.
• Inspect electrical wiring referencing Class 1 Division 1 & 2 locations; IPC/National Electric Code compliance.
• Test and troubleshoot PLC programming for deficiencies and proper operation with a laptop.
• Perform preventive maintenance on PRI equipment to maintain peak efficiency.
• Generate reports and feedback to PRI Management, Sales, Engineering, Accounting and Customer Service.
• Observe UL, NEC, and international standards for electrical design; follow PRI safety policies.

Skills

Electro-mechanical systems

Schematic interpretation

PLC knowledge

Travel readiness

Customer service

Team player

Confined space awareness

Heavy lifting

Hand tools

Education

Industrial controls education

Tools

Allen-Bradley PLC

Siemens PLC

Job description

Progressive Recovery, Inc. is seeking a Field Service Engineer to install, troubleshoot and service PRI equipment at customer sites, with travel required (domestic and international).

You will support startups and ongoing operations, diagnose issues and maintain peak system performance. You will train customers on safe operation, review schematics and PLCs, provide technical feedback to Sales and Engineering, and maintain strong professional relationships with key accounts while upholding safety