Field Service Engineer - Relocation Assistance Available

Motion Control; Town of Victor (NY); On-site; USD 55,000 - 69,000; Full time

Job summary

Progressive Machine & Design, LLC in Victor, NY is launching a brand-new Service Department and is seeking hands-on Field Service Engineers to help shape it. You’ll split time between shop and field, supporting custom automation systems deployed around the world and working closely with engineering.

This high-impact role involves installation, commissioning, troubleshooting, and service support at customer sites, with up to 40% travel.

Qualifications

• 5+ years of experience in automation, controls, or field service.
• Ability to troubleshoot complex machines independently.
• Strong PLC, robotics, and automation knowledge.
• Willingness to travel up to ~40%.

Responsibilities

• Travel to customer sites for installation, commissioning, troubleshooting, and service support.
• Collaborate with engineering and build teams to assemble, debug, and validate systems.
• Troubleshoot and optimize electrical, mechanical, pneumatic, and control systems.
• Modify and support PLC, HMI, robotics, motion, and vision systems.
• Support FAT and SAT tests and remote/onsite service calls.

Skills

Automation experience

Field service experience

Customer-facing

Travel 40%

Tools

PLC/HMI platforms

Industrial networks

Robotics systems

Vision systems

Electrical troubleshooting

Job description

• PLC/HMI platforms (\"e.g., Allen-Bradley, Siemens\")

Progressive Machine & Design, LLC

Location

Victor, NY

Description

PMD is launching a brand-new Service Department in Victor, NY, and we're looking for hands-on Field Service Engineers to help shape it.

You'll be part of the core team building the service business, working directly with engineering, and supporting custom automation systems deployed around the world.

If you enjoy solving complex technical problems, working on unique machines, and getting out into the field, this is a high-impact opportunity with real growth potential.

Relocation Assistance may be available for qualified candidates.

Compensation

• $40 - $50/hr, based on experience
• Overtime opportunities
• 10% pay premium while travelling + per diem

What You'll Do

You'll split your time between the shop and the field, giving you a balance of hands‑on build, debug, and controls work and real-world system and service support at customer sites.

• Travel to customer sites for installation, commissioning, troubleshooting, and service support
• Work alongside engineering and build teams to assemble, debug, and validate custom automation systems
• Troubleshoot and optimize electrical, mechanical, pneumatic, and control systems
• Modify and support PLC, HMI, robotics, motion, and vision systems
• Support Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT)
• Respond to service calls (remote and onsite) to keep our customers running

Technical Scope

Controls & Automation

• PLC/HMI platforms (\"e.g., Allen-Bradley, Siemens\")
• Industrial networks (EtherNet/IP, Profinet, Modbus)

Robotics & Vision

• Industrial robots (\"e.g., Fanuc, ABB, KUKA\")
• Vision systems (\"e.g., Cognex, Keyence\")

Systems Integration

• Electrical troubleshooting, panel systems, and field wiring
• Pneumatics and mechanical systems
• Integration of peripherals and custom equipment

Why This Role

• Build something from the ground up – direct influence on a growing service organization
• High-impact work – solve real problems on complex, custom systems
• Technical ownership – trusted to make decisions and drive solutions
• Variety – different machines, industries, and challenges
• Growth path – opportunity to be instrumental and influential in the growth of the service business

Minimum Skills & Abilities

• 5+ years of experience in automation, controls, or field service (OEM experience preferred)
• Proven ability to troubleshoot and resolve complex machine/system issues independently
• Strong working knowledge of PLCs, robotics, and industrial automation systems
• Comfortable in customer-facing environments and high-pressure situations
• Willingness to travel (~40%)

Additional travel opportunities are available for those who prefer a higher percentage of field work.