Field Service Engineer III – SEM/TEM Systems | 50% Travel

thermofisher; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Thermo Fisher Scientific in Chandler, AZ, seeks an experienced field service engineer for electron microscopy systems. You will install, calibrate, troubleshoot, and repair SEM/TEM/FIB instruments at customer sites, train users, and coordinate with product teams.

Travel up to 50% regionally and internationally is required. The role emphasizes hands-on technical work, documentation, and training, with focus on advanced vacuum and high-voltage systems and strong customer communication.

Qualifications

• Advanced degree plus three years of relevant experience, or a bachelor's degree plus five years of hands-on technical experience.
• Experience installing, troubleshooting, repairing, and calibrating analytical equipment such as SEM, TEM, FIB, or similar systems.
• Strong diagnostic experience with ultra-high vacuum and high-voltage systems, or comparable equipment.
• Ability to diagnose and repair sophisticated systems down to the component level and interpret schematics.
• Professional customer communication skills and working proficiency in English.
• Valid driver's license and ability to obtain passport and travel regionally and internationally; able to lift up to 50 pounds.

Responsibilities

• Install complex instruments at customer sites and complete testing to confirm operation.
• Perform scheduled maintenance and diagnose and repair equipment and subsystems; support field personnel.
• Travel to customer locations, sometimes on short notice, to resolve problems or provide service coverage.
• Build effective working relationships with customers, system users, and colleagues.
• Complete service reports, provide maintenance training, and share product quality feedback.
• Update technical documentation and act as a technical resource for training.

Skills

Customer communication

English proficiency

Willingness to travel

Problem solving

Education

Advanced degree (MS/PhD)

Bachelor's degree

Tools

SEM

TEM

FIB

Job description

Thermo Fisher Scientific in Chandler, AZ, seeks an experienced field service engineer for electron microscopy systems. You will install, calibrate, troubleshoot, and repair SEM/TEM/FIB instruments at customer sites, train users, and coordinate with product teams.

Travel up to 50% regionally and internationally is required. The role emphasizes hands-on technical work, documentation, and training, with focus on advanced vacuum and high-voltage systems and strong customer communication.