Field Service Engineer III (Semiconductor) Chandler, AZ

thermofisher; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Thermo Fisher Scientific in Chandler, AZ, seeks an experienced field service engineer for electron microscopy systems. You will install, calibrate, troubleshoot, and repair SEM/TEM/FIB instruments at customer sites, train users, and coordinate with product teams.

Travel up to 50% regionally and internationally is required. The role emphasizes hands-on technical work, documentation, and training, with focus on advanced vacuum and high-voltage systems and strong customer communication.

Qualifications

• Advanced degree plus three years of relevant experience, or a bachelor's degree plus five years of hands-on technical experience.
• Experience installing, troubleshooting, repairing, and calibrating analytical equipment such as SEM, TEM, FIB, or similar systems.
• Strong diagnostic experience with ultra-high vacuum and high-voltage systems, or comparable equipment.
• Ability to diagnose and repair sophisticated systems down to the component level and interpret schematics.
• Professional customer communication skills and working proficiency in English.
• Valid driver's license and ability to obtain passport and travel regionally and internationally; able to lift up to 50 pounds.

Responsibilities

• Install complex instruments at customer sites and complete testing to confirm operation.
• Perform scheduled maintenance and diagnose and repair equipment and subsystems; support field personnel.
• Travel to customer locations, sometimes on short notice, to resolve problems or provide service coverage.
• Build effective working relationships with customers, system users, and colleagues.
• Complete service reports, provide maintenance training, and share product quality feedback.
• Update technical documentation and act as a technical resource for training.

Skills

Customer communication

English proficiency

Willingness to travel

Problem solving

Education

Advanced degree (MS/PhD)

Bachelor's degree

Tools

SEM

TEM

FIB

Job description

Role overview

Install, maintain, troubleshoot, and repair sophisticated scientific instruments used in research, industrial, and healthcare settings. This field-based role focuses on electron microscopy and related systems, combining hands-on technical work with customer support, user training, and coordination with service and product teams. The territory is centered on Chandler, Arizona, with regional and occasional international travel.

Responsibilities

• Install complex instruments at customer sites and complete testing to confirm they are operating correctly.
• Perform scheduled maintenance and diagnose and repair equipment and subsystems, including support for other field personnel.
• Travel to customer locations, sometimes on short notice, to resolve problems or provide service coverage.
• Build effective working relationships with customers, system users, and colleagues.
• Complete service reports, provide maintenance training, and share product quality feedback.
• Help update technical documentation and identify unresolved system issues; serve as a technical resource for training.

Requirements

• Advanced degree plus three years of relevant experience, or a bachelor's degree plus at least five years of hands-on technical experience, or an equivalent combination.
• Experience installing, troubleshooting, repairing, and calibrating analytical equipment such as SEM, TEM, FIB, or similar systems.
• Strong diagnostic experience with ultra-high vacuum and high-voltage systems, or comparable equipment.
• Ability to diagnose and repair sophisticated systems down to the component level and interpret schematics.
• Professional customer communication skills and working proficiency in English.
• Valid driver's license and ability to obtain a passport and travel regionally and internationally; able to lift up to 50 pounds.

Benefits and work setup

The schedule is generally Monday through Friday. The role is based in the Arizona territory, with a preference for someone in Chandler and within an hour of a major airport. Travel may reach 50%, including trips to other states and internationally. Some personal protective equipment and lifting are required.