Field Service Engineer II (Molecular)

NCBioImpact; Durham (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer II to install, maintain, and repair sophisticated analytical instruments at customer sites across research, industrial, and healthcare settings.

You will diagnose issues down to the component level, provide excellent customer service, and train customers on operation while traveling within your territory. Strong electronics/mechanical skills and MS Office familiarity are essential.

Qualifications

• Associates degree or equivalent experience required; military tech background acceptable.
• 3–5 years as a field service/engineer with analytical instruments preferred.
• Experience with molecular instrumentation (FTIR, Raman, UV-Vis) advantageous; strong customer service skills.

Responsibilities

• Install, maintain, troubleshoot and repair complex analytical instruments at customer sites.
• Provide exceptional customer service and clear communication with customers.
• Document service activities and prepare detailed service reports; train customers on equipment operation.

Skills

Electronics troubleshooting

Mechanical troubleshooting

Customer service

Time management

Independent work

English proficiency

Education

Associates degree or equivalent experience

Military experience (technical)

Instrumentation knowledge (FTIR, Raman, UV-Vis)

Tools

MS Office

Service management software

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

REQUIREMENTS

• Associates Degree or equivalent experience with field service preferred or Military experience. Optionally 2 years of hands‑on technical experience installing, troubleshooting and repairing complex analytical instruments.
• 3-5 years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
• Additional relevant certifications are advantageous
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Hands-on experience with Molecular instrumentation (FTIR, Raman, UV-Vis) preferred
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Valid driver's license and ability to travel on a daily basis within assigned territory and up to 50% overnight.
• Physical ability to lift up to 50 lbs and work in various laboratory environments
• Proficiency in English required; additional languages beneficial
• Strong problem‑solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals