Field Service Engineer - Analytical Instruments

LabRulez; Baltimore (MD); On-site; USD 61,000 - 63,000; Full time

Benefits offered by this job

Day 1 benefits

Competitive salary

Matching 401K & profit-sharing

Tuition assistance

Company-paid life insurance

Short-term disability

Paid time off (PTO)

Education assistance

Job summary

Shimadzu Scientific Instruments is seeking a Field Service Technician to join our team and support analytical instrumentation through repair, maintenance, and performance verification. You will handle demo equipment and returned instruments, with a focus on field service and customer satisfaction.

The role requires travel within the local region, including day and overnight trips, and strong communication skills. Training and benefits are provided, along with advancement opportunities.

Qualifications

• Associate degree in Electrical Engineering or Technology; a bachelor’s degree is preferred.
• At least one year of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent communication and customer relations skills. Willingness to travel.

Responsibilities

• Provide daily repair and maintenance support for assigned products, including installations.
• Conduct in-house bench repairs and onsite customer repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

Skills

Instrument HPLC

Instrument GC

Instrument ICP

Instrument AA

Instrument UV-VIS

Education

Associate degree in Electrical Engineering or Technology

Bachelor's degree preferred

Tools

Repair of analytical instrumentation

Job description

Shimadzu Scientific Instruments is seeking a Field Service Technician to join our team and support analytical instrumentation through repair, maintenance, and performance verification. You will handle demo equipment and returned instruments, with a focus on field service and customer satisfaction.

The role requires travel within the local region, including day and overnight trips, and strong communication skills. Training and benefits are provided, along with advancement opportunities.