Field Service Engineer II - Medical Imaging (Houston)

GE HealthCare; Texas; On-site; USD 64,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare in Houston, TX seeks a Field Engineer to perform preventative maintenance, installations, troubleshooting and repairs on imaging and other medical equipment within hospital systems.

You will lead customer communications, own issues from dispatch to resolution, and collaborate with teams to deliver fast, accurate service. After-hours work and a rotating on-call schedule may be required; relocation assistance is provided for eligible candidates.

Qualifications

• Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
• Or high school diploma/GED and 6 years of relevant experience
• Technical capabilities in imaging including troubleshooting, repair and installation
• Must have and maintain a valid Driver’s License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Responsibilities

• Perform preventative maintenance of medical equipment to ensure optimal delivery of healthcare services
• Perform troubleshooting, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer related concerns, including installations
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure appropriate solution for the customer
• Leads installations, validations, maintenance, and service repair needs on designated equipment
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction

Skills

Troubleshooting

Installations

Customer communication

On-call readiness

Prioritization

Education

Associate degree

High school diploma

Tools

Web applications

Microsoft Office

Job description

GE HealthCare in Houston, TX seeks a Field Engineer to perform preventative maintenance, installations, troubleshooting and repairs on imaging and other medical equipment within hospital systems.

You will lead customer communications, own issues from dispatch to resolution, and collaborate with teams to deliver fast, accurate service. After-hours work and a rotating on-call schedule may be required; relocation assistance is provided for eligible candidates.