Field Service Engineer II — Medical Equipment Uptime Specialist

Symmetrio; Atlanta (GA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Company-sponsored benefits package

Technical training & development

Exposure to complex medical technology

Job summary

Symmetrio is seeking a Field Service Engineer II to support, repair, install, and calibrate complex medical equipment for healthcare providers. The role combines on-site and in-house service, troubleshooting electronic, electromechanical, and imaging systems, and delivering timely repairs to maximize equipment uptime.

You will build trusted customer relationships, document service activities, and travel domestically and internationally as needed.

Qualifications

• Significant professional experience working with electronic and electromechanical systems.
• Experience using testing and diagnostic equipment for verification, checkout, and calibration of electronic equipment.
• Strong technical knowledge of computers and PC-based systems.
• Demonstrated ability to troubleshoot electronic, mechanical, hardware, software, and system-related failures.
• Ability to independently diagnose and resolve moderately complex mechanical problems.
• Ability to identify and repair routine software and network issues.
• Strong computer troubleshooting and debugging skills.
• Ability to identify and resolve basic imaging system defects.
• Strong customer-service orientation with excellent interpersonal and communication skills.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications.
• Ability to complete required technical training and maintain proficiency with assigned equipment.
• Ability and willingness to lift up to 75 pounds and stand for extended periods.
• Manual dexterity and ability to work effectively with small components and objects.
• Ability and willingness to travel domestically and internationally, including for extended periods when required.
• Flexibility to work standard and non-standard hours based on customer and service requirements.

Responsibilities

• Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
• Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
• Serve as a primary technical and service contact for assigned customer accounts and build trusted customer relationships.
• Diagnose equipment and system failures and determine effective, cost-conscious repair strategies designed to minimize customer downtime.
• Provide technical support to customers regarding equipment operation, maintenance, performance, and technical issues.
• Provide phone and remote technical assistance to customers and fellow Field Service Engineers as needed.
• Troubleshoot moderately complex mechanical problems, including vacuum-related issues, software problems, networking issues, and imaging system defects.
• Perform equipment testing, verification, checkout, and calibration using appropriate electronic testing and diagnostic equipment.
• Manage and maintain spare-parts inventories for assigned customers, including replenishment of customer spare-parts kits.
• Ensure serviced equipment operates according to manufacturer specifications, technical requirements, and applicable safety guidelines.
• Maintain detailed records of service visits, technical problems, troubleshooting activities, corrective actions, and parts utilized.
• Maintain current technical documentation related to the operating characteristics, design, and performance of assigned equipment.
• Prepare reports and documentation to support analysis of equipment failures, recurring technical issues, and serviceability trends.
• Maintain a high level of technical knowledge, professionalism, and safety awareness while performing field service activities.
• Accurately document customer and service activity through Salesforce, email, expense reports, and other company systems.
• Complete required technical and professional training as part of onboarding and ongoing development.
• Travel to customer locations as required and provide support during standard and non-standard working hours based on customer needs.

Skills

Field service experience

Electro-mechanical systems

Troubleshooting expertise

Customer service orientation

English communication

Microsoft Office

Travel willingness

Tools

Diagnostics equipment

Job description

Symmetrio is seeking a Field Service Engineer II to support, repair, install, and calibrate complex medical equipment for healthcare providers. The role combines on-site and in-house service, troubleshooting electronic, electromechanical, and imaging systems, and delivering timely repairs to maximize equipment uptime.

You will build trusted customer relationships, document service activities, and travel domestically and internationally as needed.