Field Service Engineer II: Medical Equipment & Tech Support

Symmetrio; Oregon; Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Company-sponsored benefits

Technical training

Complex medical technology exposure

Professional growth

Job summary

Symmetrio is seeking a Field Service Engineer II to install, troubleshoot, repair, and maintain complex medical equipment across the New York market. You will diagnose electronic, electromechanical, software, and network issues while delivering outstanding service and building long-term customer relationships.

Ideal candidates have strong hands-on troubleshooting skills, experience with testing equipment, and the ability to travel domestically and internationally.

Qualifications

• Significant professional experience working with electronic and electromechanical systems.
• Experience using testing equipment for verification, checkout, and calibration of electronic equipment.
• Strong technical experience with computers and PC-based systems.
• Demonstrated ability to troubleshoot and repair electronic, mechanical, software, and networking-related issues.
• Ability to diagnose and resolve moderately complex mechanical problems.
• Ability to identify and repair routine software and network issues.
• Strong computer troubleshooting and debugging skills.
• Customer-focused approach with strong interpersonal and communication skills.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications.
• Ability to lift up to 75 pounds and stand for extended periods.
• Manual dexterity and ability to work effectively with small components and objects.
• Ability and willingness to travel domestically and internationally, including for extended periods when required.
• Flexibility to work standard and non-standard hours based on customer and service requirements.

Responsibilities

• Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
• Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
• Serve as a primary technical and service contact for assigned customer accounts.
• Diagnose equipment failures and determine effective repair strategies designed to minimize customer downtime and overall time to resolution.
• Provide technical support to customers regarding the operation, maintenance, and performance of supported equipment.
• Provide phone and remote technical assistance to customers and other Field Service Engineers as needed.
• Troubleshoot moderately complex mechanical issues, including vacuum-related problems, software issues, networking problems, and imaging system defects.
• Perform equipment testing, verification, checkout, and calibration using appropriate electronic testing equipment.
• Manage and maintain spare-parts inventories for assigned customers, including replenishing customer spare-parts kits as necessary.
• Ensure serviced equipment operates according to applicable technical specifications and safety guidelines.
• Maintain detailed documentation of service visits, technical issues, troubleshooting activities, repairs performed, and parts utilized.
• Maintain current technical documentation related to the operating characteristics, design, and performance of assigned equipment.
• Prepare reports and documentation to support analysis of product failures, recurring technical issues, and equipment serviceability.
• Maintain a high level of technical knowledge and safety awareness while performing field service activities.
• Accurately document customer and service activity through Salesforce, email, expense reports, and other company systems.
• Complete required technical and professional training as part of onboarding and ongoing development.
• Travel to customer locations as required and provide support during standard and non-standard working hours based on customer needs.

Skills

Electronic systems

PC-based systems

Testing equipment

Networking issues

Customer service

Communication skills

English proficiency

Travel availability

MS Office

Salesforce

Tools

Salesforce

Job description

Symmetrio is seeking a Field Service Engineer II to install, troubleshoot, repair, and maintain complex medical equipment across the New York market. You will diagnose electronic, electromechanical, software, and network issues while delivering outstanding service and building long-term customer relationships.

Ideal candidates have strong hands-on troubleshooting skills, experience with testing equipment, and the ability to travel domestically and internationally.