Field Service Engineer II – Industrial Automation

Mitsubishi Electric Trane US; Boston (MA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) eligibility

Paid time off (vacation, sick,Parental

Job summary

Mitsubishi Electric Trane US is seeking an on-site Field Service Technician to provide intermediate technical service to MTBs, dealers, and end-users. You will diagnose equipment, schedule, and complete service calls, and promote value-added services to maximize uptime.

Travel is up to 80%, with responsibilities spanning equipment diagnostics, installation of MEAU solutions, and detailed documentation. Strong communication and documentation skills are essential.

Qualifications

• 3–6 years of field service for industrial automation.
• Knowledge of electrical/mechanical tools for machine repair.
• Proficient with CRM/case-management systems and data accuracy.

Responsibilities

• Provide technical service and on-site support to MTBs, dealers, and end-users.
• Log and track service activities and follow-ups in CRM/case-management databases.
• Coordinate schedules, travel, and appointments in a fast-paced environment.
• Diagnose equipment breakdowns and perform maintenance across field equipment.
• Present and promote value-added services (VAS) to improve uptime.
• Ensure accurate documentation and compliance in all records.

Skills

Field service

Customer service

Communication skills

Scheduling coordination

Documentation & recordkeeping

Team collaboration

Technical reading (schematics)

Education

Bachelor of Science in Electrical Engineering Technology

Tools

Voltmeter

Oscilloscope

Job description

Mitsubishi Electric Trane US is seeking an on-site Field Service Technician to provide intermediate technical service to MTBs, dealers, and end-users. You will diagnose equipment, schedule, and complete service calls, and promote value-added services to maximize uptime.

Travel is up to 80%, with responsibilities spanning equipment diagnostics, installation of MEAU solutions, and detailed documentation. Strong communication and documentation skills are essential.