Field Service Engineer II - NYC/NJ

Leica Biosystems; Jersey City (NJ); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k)

Job summary

Leica Biosystems, a Danaher operating company, seeks a Field Service Engineer to drive significant impact for Digital Pathology in the Northeast region. You will respond quickly to repairs, installations, and maintenance, providing on-site and remote support to minimize downtime and support revenue opportunities.

The role requires 3+ years of field service experience with mechanical, electromechanical, or instrumentation systems, plus a degree.

Qualifications

• Associate’s degree plus 3+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation OR equivalent military experience.
• Bachelor’s Degree and IT networking preferred.

Responsibilities

• Provide advanced remote and on-site escalation support of Digital Pathology Equipment to the North American Selling Unit, with the objectives of minimizing customer downtime and generating revenue opportunities, communicate trends and correct parts issues.
• Provide proactive technical support through the dissemination of technical memos, bulletins, and related information, as well as recurring Service Excellence calls including trends, upcoming changes, and the sharing of best practices
• Work collaboratively with product management and other relevant Business Unit departments to review and maintain instrument quality reporting. Proactively identify declining quality trends and develop potential countermeasures

Skills

Technical troubleshooting

Field service experience

Analytical skills

Education

Associate's degree

Bachelor's degree (IT networking preferred)

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer is responsible for driving significant impact to the digital pathology team. They must respond quickly to repairs, installations, Preventative Maintenance and other service calls with a high degree of technical expertise.

This position reports to the Regional Field Service Manager and is part of the Digital Pathology - East team, located in New York area, working remotely covering the Northeast region and assisting other regions as needed.

In This Role, You Will Have The Opportunity To

• Provide advanced remote and on-site escalation support of Digital Pathology Equipment to the North American Selling Unit, with the objectives of minimizing customer downtime and generating revenue opportunities, communicate trends and correct parts issues
• Provide proactive technical support through the dissemination of technical memos, bulletins, and related information, as well as recurring Service Excellence calls including trends, upcoming changes, and the sharing of best practices
• Work collaboratively with product management and other relevant Business Unit departments to review and maintain instrument quality reporting. Proactively identify declining quality trends and develop potential countermeasures

The Essential Requirements Of The Job Include

• Associate’s degree plus 3+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation OR equivalent military experience (working/worked on any mechanical, technical, laboratory, pneumatic or any related instruments.) Bachelor’s Degree and IT networking preferred.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel - 90% travel, overnight within and outside of territory
• Must have a valid driver's license with an acceptable driving record
• Ability to lift, move or carry equipment up to 40 lbs.

It would also be a plus if you also possess Field Service Engineering experience in:

• Diagnosis and repair of medical devices, electromechanical equipment, or scientific instruments to satisfy customer relationships.
• Field Service Engineering experience and/or Networking/IT system experience
• Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $45.00 - $50.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].