Field Service Engineer • Customer Support

Leica Microsystems

Washington (District of Columbia)

Remote

USD 52,348 - 55,104

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits package

Paid time off

401(k) plan

Job summary

A leading medical technology company is seeking a Field Service Engineer for customer support. You will ensure customer satisfaction through preventive maintenance and troubleshooting as part of a remote-based team covering the Mid-Atlantic region. The ideal candidate has an associate's degree and troubleshooting experience. This role offers a salary range of $38.00 to $40.00 per hour, along with eligibility for incentive pay and a comprehensive benefits package.

Qualifications

Minimum 3 years of troubleshooting experience and ability to use documentation for troubleshooting.
Valid passport or equivalent for travel into Europe.
Ability to lift 50 pounds.

Responsibilities

Ensure customer satisfaction including preventive maintenance and upgrades.
Local travel required daily with overnight travel 40-50% of the time.

Skills

Troubleshooting skills

Computer literacy (Microsoft Office)

Education

Associate's degree in mechanical, electrical or biological science

Job description

Join to apply for the Field Service Engineer • Customer Support role at Leica Microsystems.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life. Shape the future with us! With over 175 years of experience, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

The Field Service Engineer is responsible for customer satisfaction in all aspects of the job, including increased throughput, decreased downtime, regular preventive maintenance, and upgrades as deemed necessary by Leica Microsystems technical staff. A clear advocate for the customer (internal and external) and a steward for the company.

This role reports directly to the District Service Manager and is part of the Life Sciences Service Organization. The position is remote‑based, with a primary service area covering the Mid‑Atlantic region, including a regular driving commute to the National Institutes of Health (NIH) in Bethesda, Maryland.

In This Role, You Will Have the Opportunity to

The essential requirements of the job include associate’s degree in mechanical, electrical, biological science or military equivalent.
1 year of computer literacy (Microsoft Office Suite, Windows base networking) and Good Documentation Practices (GDP).
Minimum 3 years of troubleshooting skills and ability to use documentation for troubleshooting.

Travel, Motor Vehicle Record & Physical/Environment Requirements

Local travel required daily; ability to travel overnight 40‑50% of the time.
Territory includes Maryland, District of Columbia, Virginia & West Virginia.
Valid passport or equivalent for travel into Europe.
Ability to lift 50 pounds.

It would be a plus if you also possess previous experience in

2+ years of prior field service experience in a related field or military equivalent.
Bachelor’s degree in a science discipline or type of engineering degree.
Inventory management, including cycle counts, updating car stock, and returning aging inventory.

Leica Microsystems, a Danaher operating company, offers a broad array of competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

We believe in designing a better, more sustainable workforce. This position is eligible for a remote work arrangement, enabling you to work from home. Additional information about this arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

The hourly range for this role is $38.00 to $40.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting and may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and a 401(k) plan to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation that is allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1‑202‑419‑7762 or applyassistance@danaher.com.

Job Details