Field Service Engineer II - Bioreactor Systems

PBS Biotech Inc; Moorpark (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

PBS Biotech Inc. is seeking a Service Engineer II to serve as a technical liaison for PBS bioreactor products. You will perform on-site services, diagnose issues, replace hardware/software components, and document services while ensuring equipment care and tool readiness.

The role requires strong communication, customer-facing experience, and the ability to travel up to 25% domestically and internationally. A biomedical or engineering background with electromechanical expertise is preferred.

Qualifications

• Bachelor’s degree preferred in Mechanical Engineering, Electrical Engineering, or a related technical discipline.
• Minimum 5+ years of relevant work experience with electromechanical equipment manufacturers.
• Hands-on experience with bioprocess equipment and understanding of bioreactor functions.

Responsibilities

• Perform on-site services including IQ/OQ, system installation, preventive maintenance, troubleshooting, and resolution of hardware- and software-related issues with PBS bioreactors.
• Investigate customer complaints, document findings, and coordinate with Quality, Engineering and Manufacturing for root cause analysis and corrective actions.
• Develop and maintain field service documentation, procedures, service reports, and work instructions.
• Provide training for onboarding new Service Engineers.
• Maintain and manage tools used for bioreactor testing and field services.
• Lead bioreactor configuration for all new units.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

English proficiency

Team collaboration

Education

Bachelor’s degree in Mechanical or Electrical Engineering

Equivalent related experience

Job description

PBS Biotech Inc. is seeking a Service Engineer II to serve as a technical liaison for PBS bioreactor products. You will perform on-site services, diagnose issues, replace hardware/software components, and document services while ensuring equipment care and tool readiness.

The role requires strong communication, customer-facing experience, and the ability to travel up to 25% domestically and internationally. A biomedical or engineering background with electromechanical expertise is preferred.