Service Engineer II

ADP, Inc.; Camarillo (CA); On-site; USD 75,000 - 116,000; Full time

Job summary

ADP, Inc. in Camarillo, CA is seeking a Service Engineer II to act as a technical liaison, performing on-site services and support for PBS bioreactors, troubleshooting issues, and documenting service activities.

The role requires strong communication, travel about 25%, and collaboration with Quality, Engineering and Manufacturing to implement corrective actions. Minimum qualifications include a 5+ year background in electromechanical equipment or 7+ years without a degree, and a preference for a

Qualifications

• Bachelor’s degree preferred in Mechanical Engineering, Electrical Engineering, or related technical discipline.
• 7+ years progressively responsible, directly related technical experience involving electromechanical equipment if no degree.
• Hands-on experience with bioprocess equipment and bioreactor operations.

Responsibilities

• Perform on-site services including IQ/OQ, installation, preventative maintenance, troubleshooting, and documentation.
• Support investigations and feedback processes with Quality, Engineering, and Manufacturing to identify root causes and corrective actions.
• Develop user requirements and communicate customer feedback to internal teams for product development.
• Develop and maintain field service documentation, reports, and work instructions.
• Provide necessary training for onboarding new Service Engineers.
• Maintain and manage tool sets for bioreactor testing and field services.
• Lead bioreactor configuration for all new units.

Skills

Interpersonal skills

English communication

Travel willingness

Team collaboration

Education

Bachelor's degree in engineering

Equivalent experience if no degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Camarillo, CA, US

Salary Range: $74,500.00 To $116,200.00 Annually

About the Role:

The Service Engineer II serves as a technical liaison with customers, for performing technical services and support on the PBS bioreactor product as well as resolving any technical issues that may occur on the PBS bioreactor based on solid understanding of its design and components. This person should be proficient with diagnosing problems, replacing and upgrading hardware/ software components, and documenting services accurately while maintaining proper care and equipment of tools. This person is also responsible for helping to develop and maintain field service documents.

Primary Responsibilities

• Perform scheduled on-site services, including IQ/OQ, system installation, preventative maintenance, troubleshooting, and resolution of PBS bioreactor hardware- and software-related issues through calls, emails, and on-site visits, ensuring timely execution, professional customer support, and accurate documentation. Issues beyond the scope of Service Engineer I may be escalated to this role.
• Support customer complaint investigations and product feedback processes by gathering field data, documenting findings, communicating relevant customer input to internal teams, and collaborating with Quality, Engineering, and Manufacturing to identify root cause and corrective actions.
• Serve as a backup internal resource for developing user requirements for product development and communicating applicable customer feedback to internal teams.
• Develop, maintain, and contribute to field service documentation, including procedures, service reports, work instructions, technical documentation, and investigation reports, ensuring records are clear, accurate, and complete.
• Provide necessary training for onboarding new Service Engineers.
• Maintain and manage the tool sets assigned for bioreactor testing and field services.
• Lead bioreactor configuration for all new units

Minimum Qualifications

The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

Knowledge/ Experience

• Bachelor’s degree preferred in Mechanical Engineering, Electrical Engineering, or a related technical discipline, with a minimum of 5+ years of relevant work experience with electromechanical equipment manufacturers.
• In lieu of a Bachelor’s degree, 7+ years progressively responsible, directly related technical experience involving the installation, maintenance, troubleshooting, repair, and/or servicing of complex electromechanical equipment. Relevant technical education, certifications, or specialized training may also be considered as part of the equivalent experience.
• Hands-on experience with bioprocess equipment, including a solid understanding of bioreactor functions, components, and operation.
• Prior customer-facing field service or technical support experience with electromechanical equipment preferred.

Skills/ Abilities Pertinent to This Position

• Strong interpersonal and customer service skills, with the ability to establish effective working relationships with customers and internal stakeholders.
• Excellent written and verbal communication skills in English.
• Willingness and ability to travel domestically and internationally approximately 25% of the time, with additional travel as required based on business needs.
• Ability to work independently with minimal supervision and collaboratively within a multi-functional team.

Physical Demands

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or vendors. Manual dexterity is required for occasional reaching, lifting of small objects, and operating manufacturing equipment. Must be able to lift various weights as needed to meet job requirements.

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

May be required to enter GMP or controlled manufacturing areas and follow applicable gowning, hygiene, and safety procedures for long periods of time.

Occasionally exposed to moving mechanical parts, fumes, machine lubricants, airborne particles, vibration, risk of electrical shock, and high noise levels while in the manufacturing plant. Personal protective equipment for vision and hearing is used in the plant.