Field Service Engineer - High Vacuum Equipment

ZipRecruiter; Village of Fishkill (NY); Remote; Full time

Job summary

A leading company is seeking a Field Service Engineer to support customers nationwide. The role involves installing and servicing semiconductor industry equipment, troubleshooting design issues, and ensuring customer satisfaction. Applicants must be willing to travel for training in Japan after hire.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Must be willing to travel to Japan 1-3 months post-hire.
• Experience with semiconductor high vacuum equipment desirable.
• Technical proficiency in electronic, electrical, pneumatic, mechanical, and software systems is essential.

Responsibilities

• Perform field service duties including installations, upgrades, and maintenance.
• Provide troubleshooting and operational training to customers and staff.
• Handle customer service issues to maintain satisfaction levels.

Skills

Troubleshooting

Technical Assistance

Customer Service

Hands-on Field Service

Job description

Job Description

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.

Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

*Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*

The Mission of a Field Service Engineer is to install, modify and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites. They also provide a wide range of technical assistance to customers and employees to ensure successful work completion and customer satisfaction. Additionally, they ensure that the business aligns with Company goals.

What you'll do

• Perform hands-on field service duties at customer sites, including on-site installations, upgrades, retrofits, diagnosis, preventative maintenance, repairs, and debugging of electronic and mechanical systems. Provide troubleshooting and operational training to customers and staff.
• Recommend equipment modifications or improvements to enhance operation and performance.
• Submit all necessary documentation promptly, including timesheets, expense reports, and service reports, following company policies.
• Maintain technical proficiency and troubleshooting skills across electronic, electrical, pneumatic, mechanical, and software systems. Participate in continuing education as needed.
• Assist in training less-experienced engineers.
• Handle customer service issues to maintain high satisfaction levels and strengthen customer relations.

This position is not eligible for visa sponsorship.

Equal Opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations. We promote diversity and inclusion, encouraging individuals from all backgrounds to join and grow within our company. We support employee wellness through our Employee Assistance Program (EAP) and community sponsorships.

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