Field Service Engineer - High Vacuum Equipment

Wgnstar; New Albany (OH); Remote; Full time

Job summary

WGNSTAR seeks a remote Field Service Engineer to support customers nationwide. This role involves installing and servicing high vacuum equipment in the semiconductor industry. Ideal candidates should have a technical background and willingness to travel for training in Japan. Competitive pay and a comprehensive benefits package are offered.

Benefits

Health insurance

401(k)

Paid time off

Life insurance

Vision insurance

Dental insurance

401(k) matching

Qualifications

• Experience with semiconductor industry high vacuum equipment preferred.
• Willingness to travel to Japan for training.
• Entry-level role, but technical proficiency is necessary.

Responsibilities

• Install, modify and service semiconductor industry equipment.
• Provide customer support and troubleshooting.
• Submit documentation for service tasks as per company guidelines.

Skills

Troubleshooting

Customer Service

Technical Assistance

Field Service

Education

Associate's or Bachelor's degree in Engineering or related field

Job description

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NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.

Pay: $38.00 - $43.00 per hour, DOE

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
  
  

We are seeking Field Service Engineers to support nationwide customers.

• Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*
  
  

The Mission of a Field Service Engineer is to install, modify and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites, as well as provides a wide range of basic-to-advanced technical assistance to customers and fellow employees to ensure the accomplishment of scheduled work assignments and customer satisfaction by performing the following duties. In addition, part of your mission is to secure that the business operates in line with the Company goals.

What You'll Do

• Working from engineering drawings, schematics and technical manuals, performs hands-on field service duties at customer sites, i.e., on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc. Working from final process results on customer product, can provide basic-to-advanced equipment troubleshooting; identification of equipment or process problems, as well as provide operational, maintenance and proper use training to customers and fellow employees on equipment.
• May recommend to customer, fellow employees and factory personnel, equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
• In a timely manner, submits all necessary documentation, i.e., timesheets; expense reports; weekly update field service reports; etc. as dictated via company policies, procedures and practices. Adheres strictly to guidelines and instructions issued by management.
• Maintains technical proficiency and troubleshooting skills in order to be thoroughly knowledgeable in and capable of correcting problems concerned with the electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment. As required, may be instructed to take continuing education courses, seminars and in-house/OJT.
• Takes an active role in information training of less-experienced field service engineers.
• Act as key link to customer satisfaction by handling a wide variety of customer service problems, i.e., orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc. in a manner which will enhance service and equipment reputation, as well as develop and maintain a high level of customer satisfaction and improved customer relations.
  
  

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Semiconductor Manufacturing

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