Field Service Engineer - High Vacuum Equipment

ZipRecruiter; Portland (OR); Remote; Full time

Job summary

A leading company is seeking a Field Service Engineer for remote roles based in AZ, OR, ID, OH, TX, or NY. You'll support customers in the semiconductor industry, performing installations and troubleshooting complex systems while ensuring high levels of customer satisfaction.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Experience in installing and servicing semiconductor equipment.
• Skills in electronics, electrical, pneumatic, and mechanical systems.
• Willingness to travel to Japan for training.

Responsibilities

• Perform field service duties including installations and maintenance.
• Recommend modifications to enhance equipment performance.
• Provide operational training to customers and colleagues.

Skills

Troubleshooting

Technical assistance

Customer service

Job description

Job Description

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.

Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

*Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*

The Mission of a Field Service Engineer is to install, modify and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites. The role also involves providing a wide range of technical assistance to customers and employees to ensure customer satisfaction and the successful completion of work assignments. A key part of the mission is to ensure that the business operates in line with the Company goals.

What you'll do

• Perform hands-on field service duties at customer sites, including on-site installations, upgrades, retrofits, diagnosis, preventative maintenance, repairs, and debugging of electronic and mechanical systems. Provide troubleshooting and operational training to customers and colleagues.
• Recommend equipment modifications or improvements to enhance operation and performance.
• Submit all necessary documentation promptly, including timesheets, expense reports, and field service reports, adhering to company policies.
• Maintain technical proficiency and troubleshooting skills across electronic, electrical, pneumatic, mechanical, and software systems. Participate in continuing education as required.
• Contribute to training less-experienced engineers.
• Handle customer service issues to maintain high customer satisfaction and strengthen relations.

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations. We promote diversity and inclusion, encouraging individuals from all backgrounds to join and develop their careers with us.

Our wellness programs support employee health and community engagement, including sponsorships for local sports and vulnerable groups.

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